Event Tickets and Event Tickets Plus Settings Overview | Knowledgebase

Before using Event Tickets, you’ll want to make sure that you have the plugin settings configured to meet your needs. You can find your tickets settings under Events → Settings → Tickets.

If you’re using Event Tickets with The Events Calendar, you’ll want to make sure to review our guide to The Events Calendar’s settings. If you’re not using The Events Calendar, be sure to read the section below on standalone Tickets settings.

Ticket settings

Under the ticket settings heading, you can choose which parts of your site can use tickets. Tickets can be used on any Custom Post Type. You’ll see Post and Page as two of your options. Depending on what other plugins you have active, you may also see Event and/or Product. Check which options you want to use with Tickets and save your settings. You’ll now see a Tickets meta box available on those post types.

As of Event Tickets version 4.4 (December 2016), there is a setting for you to choose the location on the single events view where your RSVP tickets or tickets to sell are displayed. We prompt for this in Tickets settings, while in Block Editor, you can customize the layout further.

You can select the attendee registration URL slug, page template, or page to insert the registration on any page of your choice. You can choose a page template to control the appearance of your attendee registration page or embed the registration on an existing page using Attendee Registration page. To embed the attendee registration page, add the shortcode:

[tribe_attendee_registration]

Please note, this shortcode overrides both the URL and template settings. This shortcode uses the page template set for the “shortcoded” page. Setting a page without the shortcode will result in falling back to the default functionality (the url and template selectors). If you are using the shortcode to customize your checkout flow, you need to be sure to add the provider param (provider=tribe_wooticket) to the url sending customers to the Attendee Registration page.

If your checkout flow looked like this: Event → disclaimer → cart → attendee registration page → checkout, you need to add the provider param. This would also apply if you are skipping the cart or have an event template customization.

Just using the shortcode, without changing the flow otherwise, won’t need the provider param.

Your other ticket-related settings (such as capacity and attendee information) are configured individually for each page, post, or event you make with tickets.

Limiting Ticket Purchases

By default, tickets and RSVPs are limited to a maximum purchase of 100 (since Event Tickets 4.11.5).

It is possible to increase or decrease the limit with the filter tribe_tickets_get_ticket_max_purchase in your functions.php file or as a separate plugin.

Let’s say you want to limit users to purchase just 1 ticket per person in a single checkout. You can add the snippet to your site:

add_filter( 'tribe_tickets_get_ticket_max_purchase', function() { return 1; } );

To limit users purchase to one ticket per person for specific event or specific ticket, here’s a starter snippet:

function tecsupport_change_max_qty_able_to_add_to_cart_at_a_time(
	$available_at_a_time,
	$ticket,
	$event,
	$ticket_id
) {
	if ( 12345 === $event->ID ) {
		$available_at_a_time = 1;
	}

	return $available_at_a_time;
}

add_filter( 'tribe_tickets_get_ticket_max_purchase', 'tecsupport_change_max_qty_able_to_add_to_cart_at_a_time', 10, 4 );

With Event Tickets 4.2, we added the ability for the site admin to require that visitors log in before responding to an RSVP. By checking the box, you’ll add an extra step to the RSVP process which asks users to log into your site before an RSVP is confirmed. All site visitors will be able to see that an event has RSVPs, but only authenticated site users can submit an RSVP response.

If you want to use this feature, we highly recommend that you configure your WordPress Membership settings (Settings –> General) so that anyone can register on your site. If you do not allow registration, RSVPs will only be available to users for whom you have specifically created an account.

You can also require people to log into your site before purchasing a ticket. This setting is separate from the one for RSVPs, so you can configure them differently if you so choose.

login requirements for tickets tickets — Login Requirement settings for Event Tickets

Additional settings

If you are using Event Tickets without The Events Calendar, there are a few other settings that you’ll want to configure on the General and Display tabs. Users of The Events Calendar also have these tabs (along with a large number of calendar-specific settings) but this section only reviews those relevant to Event Tickets/Event Tickets Plus without The Events Calendar.

General settings

Default currency symbol: This allows non-US users to change the currency symbol for ticket pricing. This only applies to Event Tickets Plus users.
Currency symbol follows value: Users with a default currency that follows the amount (for example 10 zł) can check this box to have the currency symbol show after the money value. This only applies to Event Tickets Plus users.

Miscellaneous settings

Debug mode: Turn this checkbox on to log debug information. This is probably not worth enabling unless you have the specific intent of checking for errors with the plugin code.

Display

Date format settings

Date with year: The format you specify here will be used when displaying a full date, such as January 1, 2016.
Date time separator: This setting allows you to change the symbol or word that displays between the date and time of an event (for example January 1 @ 9:00 am).
Datepicker date format: The date format you choose here will show everywhere there is a datepicker on the backend of your site, such as the Start Date for ticket sales.

License Keys

If you have purchased Event Tickets Plus (or any of our other paid add-ons), this is where you’ll go to add your license key. The more premium plugins you have installed, the more fields will appear. You can add as many or as few as you want at a given time; remember that since none of our plugins require the license to work, you’re merely adding them to access support and future updates.

Need help with a license key? Check out our guide to finding and inputting your license key. If you’re using a multisite license, you’ll want to read over our multisite license guide.

Help

We spent a lot of time devising the Help tab so it’d be as valuable as possible to the community. Got an integration question or bug? Go here first. Aside from giving you an overview of our philosophy and how we treat support issues, it’ll direct you to valuable places like our tutorials, documentation, and help desk. We built this plugin to serve you and tried to cram as much information that can help you succeed in here as possible (without making it feel like an inundation…we hope).

If you are running Event Tickets Plus, the Help tab will also display a black box labeled System Information. Sometimes when we are working with a support issue, we may ask you to provide this information so that we can learn more about the site’s specifications. We have a tutorial to walk you through the process.