Promoter needs to be properly and securely connected to your WordPress site at all times in order to work correctly.
On your end, that means making sure you are meeting all the requirements from our setup guide, including making sure that both the The Events Calendar and Event Tickets plugins are updated and active on your WordPress site.
On the Promoter side of things, three elements are needed for that to happen:
- Your user ID
- Your Promoter license key
- Your authentication token
If, for whatever reason, one of these three elements is missing, it’s possible that your events, tickets, and attendees will no longer sync with Promoter. In that case, you’ll likely see this notification in your Promoter account:
Simply click on the “click here” link. This will take you through the Promoter authorization process, exactly the same way you did when first registering your Promoter account.
Your data will not be lost in this process. This is a completely safe procedure and all of your content — messages, lists, custom shortcuts, etc. — will be left intact in both Promoter and WordPress.
Once you successfully go through the Promoter authorization process, a success message should display Promoter will continue to sync events, tickets, and attendees with WordPress.
Your events, attendees and tickets will now be able to sync properly once again.
If for some reason, you are still getting an alert that there is an issue, we recommend installing the Promoter Connection Status extension. This will help us to troubleshoot things faster.
If you unable to fix the issue on your own, please reach out to our support team so they can figure out what’s going on and get things back on track.