Collecting information about your attendees — such as their names and emails addresses — can give you insights about who is coming to your event, how to communicate with them, and even create personalized experiences for them.
With Event Tickets Plus (version 4.1 or above) you can choose to collect additional information from people who RSVP or buy tickets to your events. By default, RSVPs collect the user’s name and email address. People who purchase tickets are required to fill out their contact and payment information. However, if you want to collect additional information, you’ll want to do a couple of things to enable it.
Collect information for each purchased ticket
It’s possible to collect information for each ticket when multiple tickets are purchased together. Without this enabled, the tickets only collect information about the individual purchasing the tickets.
Enable the ability to collect attendee information for individual tickets in the plugin settings, located at Events → Settings → Tickets.
- Allow Individual Attendee Collection: Collecting information on a per-ticket basis is enabled, but is optional for the person purchasing tickets.
- Require Individual Attendee Collection: Collecting information on a per-ticket basis is enabled and the person purchasing tickets is required to provide information for each ticket before proceeding.
- No Individual Attendee Collection: Collecting information on a per-ticket basis is disabled
Once saved, this is the default setting for all new tickets. You can still override the setting on a per-ticket basis in the WordPress editor.
👋 Heads up! Collecting information on a per-ticket basis requires the updated ticket and/or RSVP experience to be enabled. You can enable the updated experience on the plugin’s Settings → Display screen.
No matter what you set for the default in the plugin settings, you can still enable or disable the ability to collect attendee information for individual tickets in the WordPress editor directly in the Ticket block. Add a Ticket block to the post, and select the “Attendee Collection” option to expand the attendee collection settings for that ticket.
Attendee registration settings
Now that you’ve decided whether how to collect attendee information, head to Events → Settings → Tickets to configure your event registration settings.
Attendee registration modal: when this is checked, it will enable a modal popup on your site just before reaching the cart checkout.
Attendee registration template: Attendee information is collected during the checkout process. You can change the look of this page or modal using the attendee registration template.
Attendee registration page: If you’d really like to have full control over blending the registration page to perfectly match your website, with methods to show sidebars, footers, or other page elements, using the Attendee Registration Page is the route to go. Use the
[tribe_attendee_registration] shortcode to display the attendee information fields to users on any WordPress page or post.
Set what information to collect during registration
When creating a ticket or RSVP, click the “Attendee Information” option to define what information you want to collect during registration. We call these “custom registration fields” and they are a feature included with Event Tickets Plus.
Once you are done adding custom fields to the event’s registration form, save your changes and anyone purchasing a ticket will see the form during registration, based on which option you in the previous section.
Note that you can save your custom registration options as a “saved fieldset” that can be used on other tickets you make. Select “Save this fieldset for use on other tickets” when saving your custom registration fields. To use a saved fieldset, click the “Start with a saved fieldset” option and select the fieldset you want to use before adding any fields to the form.
Viewing attendee information
Go to Events, locate the event you want to view information for, the click the “Attendees” link that is displayed when hovering over the event.
Clicking the “Attendees” link will take you to a screen that contains a list of everyone who is registered for the event. Click the “View Details” link on any attendee to view their responses to the registration fieldset.