[Preethi Nagarajan]

Hi Jaime,

Please let me know if there is any update on this?

Thanks

[Preethi Nagarajan]

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[Preethi Nagarajan]

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[Preethi Nagarajan]

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[Preethi Nagarajan]

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[Preethi Nagarajan]

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[Preethi Nagarajan]

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[Preethi Nagarajan]

Hi,

This is happening to my application as well. Please find my screenshot attached.

Would be great if you can sort this out for us.

Thanks

[Preethi Nagarajan]

Hi,

Sorry for the late reply on this.

I need to get a little more time to be able to attendee to this but, I’ll explain what went wrong and will paste in some code for anyone else in a similar situation who stumbles on this support thread in the future.

Thanks,
Thomas

[Preethi Nagarajan]

Hi András,

Excellent, that has half worked!

Thanks for the insight into how the transients work in this instance.

Entirely deleting the _transient_timeout_tribe_attendees and _transient_tribe_attendees entries + reloading the attendees page for a given event has recreated those entries and made the attendees available on the attendees page.

Sadly though, all events are still showing as unticketed…

To get the attendees to show on the attendees page, I’ve had to pull up a generic attendee page then manually add the non-ticketed event id to the URL and load that which then displays the attendees.

Interestingly, attendee entries link to their relative order in the Status column and ticket meta is available in the Details column.

The issue remaining is for tickets to correctly associate with their relative event so they display on each event.

Do you have any other wisdom or ideas I could try?

Are there any established methods of migrating events and tickets from one site to another?
Are there any plugins or services which can facilitate this?
Is it possible to pass WP, FTP and/or DB credentials over for an Events Calendar developer to look at to get further clarification/give guidance etc?

Thanks,
Tom

[Preethi Nagarajan]

Hi Andras,

Thanks for that additional information.

I can verify ticket meta is referencing the product, order, user and, event correctly in the database, as far as I can see.
The ID number in the meta fields for the following fields all reference valid post and order table entries which are appropriate to the ticket referencing them:
_tribe_wooticket_product
_tribe_wooticket_order
_tribe_wooticket_order_item
_tribe_wooticket_event
_tribe_tickets_attendee_user_id

The ticket post and it’s relative product post match in terms of title etc.
The order post references the user referenced by the ticket.
The wc order item references the order id of the order post which is also referenced by the ticket.

Everything you’ve mentioned in the previous comment of what needs to be connected in order for tickets to display on an event is correct and matching however, the tickets just are not showing up on the events.

It’s an essential that the tickets are associated to events and more over that the purchased tickets and their meta data identical on the new site as they are on the old site.

Are there any established methods of migrating events and tickets from one site to another?
Are there any plugins or services which can facilitate this?
Is it possible to pass WP, FTP and/or DB credentials over for an Events Calendar developer to look at to get further clarification/give guidance etc?

Thanks,
Tom

[Preethi Nagarajan]

Hi Andras,

Thanks for the info, that is helpful.

I’ve associated these IDs and can see the ticket _tribe_woocommerce_event matches the event the ticket should be displaying on though events remain as having no tickets and no attendees.

Is the _tribe_woocommerce_event field the only postmeta field that is required to link a ticket to an event?
Is it required for other ticket postmeta fieds to match their respective things for tickets to display, such as _tribe_wooticket_product, _tribe_wooticket_product, _tribe_wooticket_order or _tribe_wooticket_order_item?

What about the sold tickets—how are sold tickets associated i.e. how are attendees associated to events in the database?

Thanks,
Tom

[Preethi Nagarajan]

Ah, in the Network > Settings > Events Settings, there’s a single option to hide the tabs on different sites. Someone had set the APIs tab to hidden on the network, hence not being able to see that tab.

Can you please update the documentation to add some multisite specific information relating to this issue?

Additionally, the Events Settings and Events Help section being in the Network > Settings section I think is confusing as the Events Settings and Events Help sections are in the Site > Events sections on all other sites. I think it would be a better user experience to create an Events menu tab which holds Events Settings and Events Help just like all of the sites do to ensure a consistent and streamlined experience across both Network and Sites.

Thanks,
Tom

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