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There were no changes to the template files, but there were some plugins added and settings changed. What I did to test them out is I cloned the latest version of the Live site (with the bug) onto our beta server. The bug does not appear in the beta server’s copy. I have never seen a problem like this.
Here is the post where we discussed access to support: https://theeventscalendar.com/support/forums/topic/do-discounted-licenses-get-some-support/#dl_post-1154591
I see what you posted, but the bug I am having doesn’t have to do with CSS, and empty styles don’t do any harm. I add those intentionally during development, but thanks for reminding me to remove them.
The problem with going over Testing for Conflicts is that I cannot replicate the problem on a testing server. It only happens on the live site and the hosting barely handles one WordPress installation. I noticed that it is running on PHP 5.4, could something like that be causing the issue?
I’ll have to check if I can post on premium support forums; I had tested after purchase and it said I should consider purchasing a license for support.
I still have two questions and a comment:
1. Does the non-profit discount apply to renewals as well?
2. Would we still receive security updates if we do not renew?
3. I understand now how the WooCommerce and Authorize.net plugin fit in, but I am a bit disappointed I didn’t get that information beforehand. Maybe I missed it, but I think I did more research than most people would. I would have expected at least a “you might need to purchase third-party plugins to accept payments for the Event Tickets”.
Thank you for your response.
You’re saying that I do “still get support here in our forums”, but I cannot post on the Event Tickets Plus support forums. My issue is that I don’t understand how to accept payments through the website using Authorize.net. It seems like the Event Ticket Plus uses WooCommerce, and then WooCommerce requires an additional premium plugin to accept those payments. Is that how it works?
