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Ok, per your directions I managed to screenshot the inspection panel on the edit events page both before & after I updated the Event Tickets plugin. The second screenshot is from the updated, faulty plugin. It gave an error code at first but then cleared it when I went back to the page again, so I’m not sure if that’s the issue. You can see though that the update once again caused major issues on the edit events page, so that I can’t edit events. I am going to have to revert back to the previous version so that it is functional again.
Thank you for getting back to me, as we are at a loss on how to fix this. Let me know next steps to proceed!
I’m sorry, I don’t know how to do what you are asking with the Debug log. But I figured out that it’s not actually a problem with Events Calendar at all – the issue is with Event Tickets. I figured this out by uninstalling all 4 plugins (Calendar, Calendar Pro, Tickets, and Tickets Plus) and adding in one by one. The issues only presented again when I installed Event Tickets, so that’s where the issue lies FYI.
For now, I have uploaded an older version of Event Tickets (which means I can’t use Event Tickets Plus right now either). At least it’s working, and the issues are gone with the Calendar for now. I may try to update the Event Tickets plugin at some later date, but for now I am done. Thank you for your help.
Ok, I figured out how to manually update Event Tickets Plus, but it didn’t help with the issues. Also I don’t know how to “enable WP_DEBUG” sorry! Can you give me instructions on this, or can I just give you the login to our website and you can figure out what’s going on? I really appreciate the help, because as I mentioned I am a librarian and have no idea what I’m doing.
Okay, I tried the twentyseventeen theme – not only were the SAME ISSUES there with events calendar, but now my website is messed up. (I reverted back to our original theme Virtue Child but there are some customizations which I don’t know how to re-apply. So now I have a ticket in to our helpdesk to try to find a way to revert the changes I made this morning…)
At any rate, I have tried all the usual venues to get this plugin fixed that you suggested with no effect. You can see from the screenshots before that I can’t edit events and there are some major issues going. Is there any way to step up the support and get this fixed? I am sorry I have no clue how to fix code or anything – I’m only a librarian who got handed the website to maintain.
Turning off all other plugins had no effect. When I went to change the theme to “Twenty Sixteen” it didn’t show up, only “Virtue” theme and “Virtue Premium” and “Virtue Child” (which is the one we have activated). I flushed browser history with no effect. Please understand I am a librarian, not a website developer, so I’m only doing my best here with a website I was handed to maintain! Your plugins have been good so far, but we have no way of fixing the mess they are right now without your help, and no way of updating or editing our events, since we are relying on your plugins. Thank you for getting back to me so quickly, but we must have further help on this and soon, as we are wanting to put our next season’s events on our calendar now and can’t.
