[Hanns]

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[Hanns]

Hi Cliff,

thanks for answering.

Sorry for beeing misunderstandable. My problem is not aligned with your product line, e.g. PDF Extensions.

My problem (issues 1, 2) is, that your back-office (billing) here in the web app does not work in a proper way:

We payed for some premium extensions and need an correct invoice from your side.

So we found this URL/page “Need an invoice? Print this page OR save as .PDF” in the backend https://theeventscalendar.com/my-account/view-order/n1n1n1n1n1/ (where n1n1n1n1n1 is our dedicated subscription number)

“Need an invoice? Print this page OR save as .PDF”
The problem here: The billing address is printed without company name. The field (company name) is missing.

We have filled the field with “company name”. We have the prove on the following page https://theeventscalendar.com/my-account/view-subscription/n1n1n1n1n1/

On that page we see the right billing address with company name in the right order.

1. issue

On the printed invoice there are all items (extensions) listed, what is very good, but there are also the individual licence / serial numbers printed, what is a security lack in our eyes. We need invoices for our book keeping and different parties / 3rd parties (tax advisor, book keeper, etc.) can see these serials (security issue).

Finally:

We recommend, that your “User Backend Team” check this problems and solve it.

Thank you

Best, Hanns

[Hanns]

Hi there! Any news for us. Still having the problems with your product. Since our last reply on February 23, 2017 to your questions, there is no reaction from your side. Can you please answer & fix. Thank you.

[Hanns]

Hi András,

Du sprichst deutsch? Cool 🙂

Anyway. The problem with displaying the wrong “time” still exists :(. If we try to edit a single imported event via editing the event post in order to change the wrong timezone from Europe/London into Europe/Berlin does not achieve the right result. Time (start time) is still 1 hour late.

Same with changing the settings/global Timezone settings in the plugin: “Use the sitewide …” into “Use the local …” and vice versa does not work. Here both after importing a new event or manually “run an import”.

Also no result, if we change in the wp settings / general / timezone from Berlin into manual UTC +1 / or UTC +2 .

As i have learned from your posting “A key feature of Event Aggregator is that it runs entirely on our own servers” your Event Aggregator Servers might the problem.

The second problem what we mentioned today, that the automatic (sheduled imports) import does not work. Why? Because, the daily import is not displayed in the “Events Import History” – the date what is shown is 2-3 days old (it’s the date of the first (manual) import).

Something what is also a bit strange: In the Events Overview (postings) there are 12 events categorized as “ignored”. We have no idea why. (Pls. see the screenshot.)

You asked for the links what we used for the meetup import. Pls. check this overview with active events, but with a wrong time (-1 hour) : https://docs.google.com/spreadsheets/d/1kONUsoNxlifKkWmaMssVS2sbl0X-TJArOTwidT1E5Rc/edit?usp=sharing

Would be great if could help to solve the problem soon.

Danke
H

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