[Shannon]

The output of that hack, which doesnt work for me as I have already shown, is frankly quite ugly and looks nothing like details shown in any other view.

Fortunately for you and I, I have fixed this problem. Added lines (mostly) taken from the list view single-event.php, preceded with a +, leading and trailing lines added for context.

—————–

wp-content/themes/MYCHILDTHEME/tribe-events/pro/photo/single-event.php:

if ( ! defined( ‘ABSPATH’ ) ) {
die( ‘-1’ );
}
+ // Setup an array of venue details for use later in the template
+ $venue_details = tribe_get_venue_details();
+ // Organizer
+ $organizer = tribe_get_organizer();
?>

<?php echo tribe_events_event_schedule_details(); ?>
</div>
+ <?php if ( $venue_details ) : ?>
+ <!– Venue Display Info –>
+ <div class=”tribe-events-venue-details”>
+ <?php echo implode( ‘, ‘, $venue_details ); ?>
+ </div> <!– .tribe-events-venue-details –>
+ <?php endif; ?>
+ <?php if ( $organizer ) : ?>
+ Produced by: <?php echo $organizer ?>
+ <?php endif; ?>
+
</div><!– .tribe-events-event-meta –>

—————

This fix is now live on my site.

I cannot believe you could not provide this simple and thematically consistent solution yourselves.

I will admit to the probability that I made this change myself once before (as it seems quite familiar) but did not place it in my child theme. The Twentyfourteen theme did update in the timeframe that this disappeared, so, you are not liars; my bad.

Cliff however, is awful. Thank you for taking the time to respond thoughtfully, Geoff, even though I was not very nice. I appreciate your time.

[Shannon]

This is Cliffs file in twentyfourteen/tribe-events/pro/photo/single-event.php, twentyfourteen active with no other customizations, and all plugins except TEC and TECPRO off.

[Shannon]

This using Cliffs single-page.php with all plugins disabled, but using my very lightly modified child theme (no events displayed)

• This reply was modified 7 years, 11 months ago by Shannon.

[Shannon]

Screenshots of my site with all plugins except TEC and TEC PRO and twentyfourteen theme AND the single-page.php file provided by Cliff.

As you can see, it does not work.

• This reply was modified 7 years, 11 months ago by Shannon.

[Shannon]

I have downloaded all previous versions available to me, and tried them on my site – none of them displayed the Organizer or the Venue in Photo View.

I am not crazy, and I know this information was displayed. I absolutely am at a loss to understand any of this.

[Shannon]

Geoff said:
“We have dug back several versions of the plugin dating to early last year, read through the release notes and confirmed with developers who have worked on the plugin throughout that time but have simply been unable to find any reference to showing either Organizer or Venue information in the calendar’s Photo view.”

Someone is lying.

I do not care who it is at this point. I am simply stunned that a product team that gets paid for its work would blatantly lie to a paid customer, then blow them off by proxy in a forum.

I have been an internet service delivery professional for almost 20 years (https://www.linkedin.com/in/shannono), and never ever in my career have I seen a configuration issue of any kind expose data that was not coded to be displayed. There is simply no believable explanation for this other than a code change. I made NO CHANGES to my site between the time this data was shown and when it wasn’t, other than to update existing plugins, including yours.

Further, I am furious that you would then attempt to push some amateur untested code written by someone outside the development team as a ‘fix’.

Cliff has done nothing but consistently insinuate that this entire problem is something I made up, or is because of something I have done wrong with my site. I would appreciate not hearing from him ever again, unless his response does not start with the baseline assumption that it is my fault. I have been quite reasonable about taking down my high volume site for troubleshooting, but I simply cannot afford to do it much more without impacting user traffic in a very negative way, so please do not ask me to do so again unless you have some very specific goal or purpose.

It has taken me this long to calm down enough to compose this reply. I would appreciate a professional answer about this issue from anyone but Cliff.

I had completely intended to purchase other add ons from your group for my site, such as facebook and eventbrite integrations, but given the level of support I have received here I no longer see the value.

[Shannon]

This snippet breaks my site.

I use twentyfourteen for my base theme.

[Shannon]

Because I have backups of my site. If all I have to do is roll back the plugin code itself, then I can try to find exactly when you changed this code.

My apologies, I do not have recoverable backups.

Thank you.

• This reply was modified 8 years ago by Shannon.

[Shannon]

Your own system information tool provides a list of all versions I have ever installed:
previous_ecp_versions = Array
(
[0] => 0
[1] => 4.0.5
[2] => 4.0.6
[3] => 4.0.7
[4] => 4.1
[5] => 4.1.0.1
[6] => 4.1.1
[7] => 4.1.1.1
[8] => 4.1.2

All TEC PRO versions were matched with their corresponding TEC releases. I have used no other TEC plugins. The list of other installed plugins on my site that is available in the system information has not changed since it was set up.

I am fine with providing all the data and test information you need. I will even give you a shell on my server if that helps.

I am tired of being told I am at fault, or that I am wrong. I have not modified core code. I have not modified your plugins. I have not modified any theme, only used child themes.

I would like to hear an explanation of how you think a configuration issue would make data appear previously that now does not.

Since you have offered; yes, I would like you to provide a template override to show this data. My sites function has been reduced by a code change you cannot find or seem to remember making, and I would very much appreciate having this restored while things are being sorted out.

Thank you.

[Shannon]

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[Shannon]

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[Shannon]

Please view the attached screen shots. Theme is twentyfifteen, all plugins except TEC and TEC PRO disabled. No errors reported with DEBUG = true.

[Shannon]

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[Shannon]

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[Shannon]

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