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I am unable to find a number or email address from the accounting or billing department to review this issue.
Please let me know how I can contact you directly.Brian, hello.
I have things set up with WooCommerce. I tested the system by “purchasing” a ticket using a cupon code (total value zero). WooCommerce completes the purchase.
I receive Woocommerce email however I do not receive The Events Calendar o WooTickets email with the ticket.
To do this, I have to go to each person that purchased the ticket, under The Events Calendar/Atendees look at their particular purchase and manually “resend” the tickets email.
So even though Woo Commerce is completing their purchase and sending their email. Tickets is not sending the email with the tickets.
I increased the memory – still tickets do NOT go out by themselves.
I did NOT have the “SOAP/DOM PHP-modules” problem appear. If so, where can I get these files and where am I supposed to put them ?
Thank you.
Tickets does not automatically send the email.
I ran three scenarios.
a) Tickets have a price. User pays with CC and it is credited automatically. Woocommerce sends their email indicating order is complete. Tickets automatically does NOT send the email.b) Tickets have a price. User pays with bank transfer. The payment is NOT credited automatically. I verify deposit and release the product. Woocommerce automatically sends their email indicating order is complete. Tickets does NOT send the email.
c) Tickets have a price. I (for test purposes) use a cupon giving 100% discount. The balance to pay is zero. I click payment. The payment is NOT credited automatically. I have to manually release payment. WooCommerce automatically sends their email indicating the order is complete. Tickets does NOT send the email.
Since Tickets does NOT send the email. I have to go back to events, select the event, identify the tickets that were sold and manually resend the email.
