[Brent]

I’ve attached a snippet showing the Tickets tab of Events > Settings. This shows that both are clicked to include metadata information but on two emails we have not received it. It is also of note that the metadata was retained on the attendee list, it just wasn’t included in the email to either the administrator or the end user.

To my knowledge the code hasn’t been edited, however I can post whatever you need me to as long as you can direct me to the location of the code.

• This reply was modified 8 years, 2 months ago by Brent.

[Brent]

Thanks so much, worked like a charm!

[Brent]

Also of note, this was previously working up until recently.

[Brent]

This reply is private.

[Brent]

That’s got us working at the moment. Thanks!

[Brent]

Cliff,

The two sets of checkboxes I believe were in default state, which would be:

The first five all checked.

The next five all checked except for Pending Payment.

I tried unchecking the first two boxes as instructed to no avail.

[Brent]

Added note (2): Upon export in the attendees list no ticket fieldset information is showing up in the csv.

[Brent]

Also, no information is being recorded on the ‘view attendees’ page under Events other than the user and ticket information. There is no ‘ticket fieldset’ information showing up.

[Author]

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