[sophia woodward]

And we don’t have any recurring events.

[sophia woodward]

Hi,

We currently have 5,711 published, 289 trashed and 340 ignored.

We did think the number of events could be an issue. However, when we try to activate the new deletion feature the settings page times out before it can complete the task and only about 10 events get removed.

We manually tried to remove some events in the dashboard but this was a pretty tedious task as we would often get time outs trying to manually delete 10 events. We deleted about 1,500 events before we stopped trying to do it manually and opened this ticket.

Interestingly, we deleted the 340 “ignored” events a week ago but they seem to have recreated themselves. Does this raise any flags?

Could 5,000 events enough to cause these types of issues?

[sophia woodward]

Hi,

That script has been removed from the footer–it was from an old menu that is not used on the live site. It must have been reactivated when we deactivated all of our plugins and reverted the theme.

Either way, removing the script does not seem to have had any effect.

Is there anything else we can check?

[sophia woodward]

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[sophia woodward]

Still the same issue, the page still took almost 20 sec to load just one Event.

[sophia woodward]

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[sophia woodward]

The development site is roughly the same but not a 100% copy of the live website (its never 100%). The live website is also hosted and the dev website is in-house. Just on the environment itself is already different but plugin wise, they are roughly the same. We already contacted our hosting vendor and they confirmed that we have enough resources to accommodate the traffic, environment and database performance.
At this point, the issue is not only its loading really slow, we’re also having issues not seeing the list of the events in the calendar page. Every part of our website is working fine and loading as per normal, this is one part of our website that gets most traffic and yet its the only one we are having problems and it just really started 2 weeks ago.

If I give a list of Active plugins that we have in our site, would that possibly help you point which plugin could possibly affecting the Events Calendar plugin? Also, is there a setting that you would recommend that we can use to optimize its performance?

[sophia woodward]

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[sophia woodward]

Hi Cliff,

Thanks for providing the demo version of your site. Based on that I was able to figure out what the problem was. I was testing the calendar in on my iphone (5) using “private mode”. It turns out everything works perfectly fine as long as the browser is not in private mode.

FYI, private mode also breaks the functionality of your demo site calendar when I test it. I’ve included a screenshot.

It would be nice to have this issue fixed, but I don’t consider this critical. You can probably set this as resolved.

Thanks.

[sophia woodward]

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[sophia woodward]

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[sophia woodward]

Hi Hunter,

Just to test, I tried to perform this upload on my production site with the latest version of the events calendar plugin. It performed the upload without any problems.

So I assume the issue is related to the settings of my development site and not the plugin. You can probably close this ticket. It would still be nice to know what the specific issue is and how I might be able to fix it, but I’m not as concerned about this issue anymore.

Thanks for all your help.

• This reply was modified 7 years, 10 months ago by sophia woodward. Reason: clarification

[sophia woodward]

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[sophia woodward]

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[sophia woodward]

I downgraded to the previous version of all of my event calendar plugins and the import feature works perfectly. I do not consider this issue resolved, however. Please let me know what might be causing this problem.

Thanks.

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