Shane Keller

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  • in reply to: Hide Past Events #1492110
    Shane Keller
    Participant

    Hello and thank you for taking a look,

    This is still an issue though. The reason those past events are gone now is that I deleted them.

    The past events in question were recurring events. When we create recurring events the past ones stay listed on the website. There were two months of past events listed prior to deleting them.

    I did try to find settings to remove past recurring events but I was not able too.

    Is there something I am missing in the settings to hide those?

    Thank you

    in reply to: Tickets Available not updating after tickets purchased #1161261
    Shane Keller
    Participant

    Hi Hunter,

    I have already done everything in the guide during the course of the day. I have been trying to figure this out myself (in hopes of saving you time) but I must be missing something or there is a bug. Maybe I need some fresh eyes on this.

    COMPLETED: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

    Step 1) Switch to the Twenty Sixteen theme. Go to your site’s WP Admin area. In the left-column menu, click Appearance > Themes. You will see the themes available on your site. Move your cursor over the “Twenty Sixteen” theme, and click “Activate”.

    Step 2) Disable all plugins except Tribe Events plugins. In the left-column menu of WP Admin, click Plugins > Installed Plugins. You will now see all the plugins you have installed. Click the checkbox next to every one except The Events Calendar, and any Events Calendar addons like Events Calendar PRO. From the Bulk Actions drop down menu, select “Deactivate” and then click “Apply”.

    Step 3) Clear your browser cache, and retest. Once you have followed the steps for clearing your browser cache, go into your site and try to recreate the problem you originally noticed. If it is now fixed, that means there was a conflict. The next step is to find the source of that conflict.

    in reply to: Tickets Available not updating after tickets purchased #1161216
    Shane Keller
    Participant

    UPDATE — I have disabled “Enable Global Stock” but new purchases are still not subtracting from the “Units Remaining.” Each event has its own unique stock of 12 tickets and so far none are subtracting.

    *Also, how do I fix the events that already have purchased but have not subtracted?

    in reply to: Tickets Available not updating after tickets purchased #1160973
    Shane Keller
    Participant

    I have attached screenshots of my settings here. The customers are paying with PayPal. I have to manually complete the purchases after I verify the funds are deposited into the PayPal account.

    Shane Keller
    Participant

    I am not sure why it is working all of a sudden. I have not changed anything since the error occurred. I guess it magically fixed itself. Thank you for your time.

    Shane

Viewing 5 posts - 1 through 5 (of 5 total)