[Rochelle Fisher]

I think my problem is email delivery. Apparently Godaddy change our email to route to Asia first and that system is down for them. We are in process with them. I am thinking this is why I am not getting any emails when I place orders with the confirmations coming to my email address as the person ordering.

I am going to do a test order to a different email address that is not affected by the email issue at Godaddy.

AGH!!! for now I think I am good. Thanks for your help. Your support is the best I have encountered in a long time. The best aspects are fast replies and I did not have to spend a ton effort explaining the questions. This is one of my biggest complaints about online support is getting the support person to understand the question. Then coming up with a real solution. Which has been great with you and George. Thanks! I am setting my status as resolved. I will open a new request if I am not getting emails going forward. As I see no reason why I would not.

[Rochelle Fisher]

OK so I have visted the area in Woo commerce that I would expect to find the ability to turn on the completed email notification and to me it looks to be on. Any suggestions. This is the tab associated with this activitiy in WooCommerce.

Completed order

Order complete emails are sent to customers when their orders are marked completed and usually indicate that their orders have been shipped.

Enable/Disable Enable/Disable Enable this email notification I the box checked to enable this function??
Subject Subject
Defaults to Your {site_title} order from {order_date} is complete

Email Heading Email Heading
Defaults to Your order is complete

Subject (downloadable) Subject (downloadable)
Defaults to Your {site_title} order from {order_date} is complete – download your files

Email Heading (downloadable) Email Heading (downloadable)
Defaults to Your order is complete – download your files

Email type Email type
HTML

Choose which format of email to send.

HTML template

View templateCopy file to theme To override and edit this email template copy woocommerce/templates/emails/customer-completed-order.php to your theme folder: yourtheme/woocommerce/emails/customer-completed-order.php.

[Rochelle Fisher]

George regarding the Zapier which is a syncing plugin between woo commerce and Active Campaign. I have a one on one training session planned tonight with Active Campaign and will also try to get support email into WooCommerce since I paid them for the integration tool.

I wanted to say that the support i have received from you and the other gentleman helping has been exceptional. Normally I have to spend a ton of time just getting support to even understand the question. Let alone offering to solve problems that have nothing to do with their products. I will circle back around if the two companies that should be able to help me cannot. I just thought I would ask on the off hand chance you all had some experience with the Syncing plugin that these two big provider both use.

[Rochelle Fisher]

Thanks for this info. Very good.

Ok I have gone to orders in WooCommerce and checked each transaction as complete manually. Should the person ordering the ticket be getting an order confirmation email now?

If so where can I customize the confirmation email with my own copy?

Another question. Zapier service between Woocommerce and The events on the calendar.

I have created the zapier. Installed the Webhook. But do not see how to connect the zapier with the event in your part of the process? any suggestions?

[Rochelle Fisher]

the cart is working. I have couple more questions. So if I use reoccurring events-

Will reoccurring events have the current event date on the event ticket or will it only have the first event date in all events in the series?

Now I do not understand why when a transaction is complete a confirmation email is not being sent. Again I have been through the email tab in settings and it seems like I have it set up. But I am thinking that I may need to create the actual email templete which I do not know how to do and then connect it to my events???

[Rochelle Fisher]

Ok the cart worked in Twenty Thirteen until I click proceed to check out. Then I got this error message.

Your connection is not private

Attackers might be trying to steal your information from yogaofthemind.com (for example, passwords, messages, or credit cards). NET::ERR_CERT_COMMON_NAME_INVALID

[Rochelle Fisher]

OK so I have tried to sign up for the free event as it was set up originally and now there is no place to select the number of tickets. This is in Theme- “Twenty Thirteen” I am about to switch back to my original theme and will test again but my guess is the idea is that it would be working in the TWenty Thirteen theme.

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