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Sir,
My issue is not resolved. Here are the steps I’ve taken:
1. I’ve not renewed by license because it kept asking me to pay for 245$ even after you claim you’ve downgraded my account to a ‘Personal’ one.
2. I deleted that item in the shopping cart and added another one ‘Personal’ for 89$ I believe.
3. I checked out and paid for it and then received a confirmation email with a new ‘Personal’ license code.
4. I went to my dashboard (licenses area) on your website and noticed that there are now to licenses assigned to the same website. So I removed the one that is expired and kept the new one, which is personal.
5. I went back to my wordpress dashboard and entered the new license code for personal. I get a Congratulations message. However, I’m unable to update. The only place I can try to update is when I click on my plugins under my network in wordpress, even when I have already de-activated that because my Event Calendar plugin is only active on one website (http://projectvictor.com).
6. I don’t know how to update.This is why I kept asking you to downgrade my license to a personal one and that doesn’t seem to have happened.
Please resolve this.
Please download my license to a personal one and I will go ahead and renew. I do not currently perform any imports. I simply display a calendar of events on my site. That’s it.
Thank you.
To renew an existing license, I have to pay as if I’m buying a new one?
Please explain.
Also I’d like to know the cost for the new license and how is that different from renewing an existing one.Thanks.
I look forward to a solution Nico. Thank you.
For the updates, do I always have to download the update from the site, manually remove the plugin, and then install the update every time there’s a new release. I have done this possibly 5 or 6 times already. Shouldn’t it be possible to update right from my wp dashboard?
