[Grant]

This reply is private.

[Grant]

Hi again,

I have re-installed woocommerce, created a test product outside of the wootickets listed – the product shows up fine with the ability to purchase.

The tickets still do not show up with any purchasing options.

query monitor was helpful – but for other reasons as was debug mode.

Both are now showing no errors and I have been unable to ascertain the reason as to why wootickets fails to display the purchasing information.

Sorry for the delayed reply – we wanted to make sure that we were not missing anything basic.

Thanks again.
Grant.

[Grant]

Thank you

After I found your “testing for conflicts guide” (https://theeventscalendar.com/knowledgebase/testing-for-conflicts/) I was still unable to resolve the issue. We have tried many of the noted steps before contacting yourselves. And further prodding has yielded no results.

On any theme, with all plugins disabled apart from the obvious ones required for testing, we are still having the same issue.

We are running out of things to try – It just worked straight out of the box on our other site.

Grant.

[Grant]

Hi Brian,

Thank you for looking into this.

We have already done this, and are using the plugin successfully on another site.

We contacted the developer of the theme before I bothered you guys, he asked for ftp access and he was still unable to diagnose the problem either.

Sorry for the inconvenience.

Is there something else we can try?

Thanks in advance. Grant.

[Author]

Posts