[Barry]

The issue was resolved after deleting the old entries, re-entering and saving.

Thanks for you help! So glad this issue is resolved.

[Barry]

The issue is not solved. This is beyond frustrating.

We have an event set up as follows:

3-9-18 @ 7pm (19:00)
3-10-18 @ 9pm (21:00)
3-11-18 @ 5pm (17:00)

When I run the function, tribe_get_recurrence_start_dates, the following is returned?!

Array
(
[0] => 2018-03-09 19:00:00
[1] => 2018-03-11 03:00:00
[2] => 2018-03-11 22:00:00
)

[Barry]

Hi András,

Thanks for getting back to me.

All events were recurring events. And I believe the times that were messed up were those entered as recurrences. So not the “first” event in a recurring series (entered under “Start/End:”), but all subsequent recurrences (entered under “Event Series”).

Hope this helps. Let me know if there’s anything else you need from me to help get this figured out.

Thank you!

[Barry]

Same issue here. I “fixed” it by manually adding/updating some code in my custom tickets.php file.

[Barry]

I’m having the same issue. All plugins are up to date.

[Barry]

This is great…kind of.

The interface is much improved for single event recurrences. And the display of multiple occurrences on a single day is working…except for the very first day of the event.

For example: if I set up the first day of an event to be on 1/13/17 at 7pm, then set up a recurrence on the same day at a different time (e.g. 1/13/17 at 8:45pm), it is not created.

Please help!

[Barry]

That’s good news and a relief to hear! Thank you!!

Here’s to hoping that release comes sooner rather than later 😉

[Barry]

This reply is private.

[Barry]

Here is an example of an event that is set up similarly to the above, but is working differently.

The event is set up to occur on the following dates/times:

Friday, 12/9/16 at 7pm
Friday, 12/9/16 at 9pm
Saturday, 12/10/16 at 7pm
Saturday, 12/10/16 at 9pm
Sunday, 12/11/16 at 5:30pm
Sunday, 12/11/16 at 7:30pm

The only recurrences that show up are:

Friday, 12/9/16 at 7pm
Saturday, 12/10/16 at 7pm
Saturday, 12/10/16 at 9pm
Sunday, 12/11/16 at 5:30pm

Why would this be?

I am extremely frustrated with this set of plugins (we have EC Pro and Events Tickets Plus). I have poured countless hours into making this a working solution for a client and they are not happy with how things work. I’m beyond disappointed at the bugs and limiatations we’ve encountered. We’ve lost a ton of money on this project because of these plugins.

[Barry]

Here’s an example of an event the is working somewhat correctly.

You can see that the event is set up to occur on the following dates and times.

Friday, 12/16/16 at 7pm
Friday, 12/16/16 at 9pm
Saturday, 12/17/16 at 7pm
Saturday, 12/17/16 at 9pm
Sunday, 12/18/16 at 5:30pm
Sunday, 12/18/16 at 7:30pm

All recurrences show up correctly except the Friday 9pm occurrence.

[Barry]

After looking into this issue further, it doesn’t appear to have anything to do with the “tribe_get_recurrence_start_dates” function. Rather it has to do with how the recurrence instances are being saved to the database.

I’ve looked at and tested several recurring events. Some are save properly to the database. Others do not.

There appears to be an issue with multiple recurrences on the first and last day of a recurring event.

[Barry]

Here’s what I get:

Array
(
[0] => 2016-11-05 07:00:00
[1] => 2016-11-05 07:00:00 (duplicate)
[2] => 2016-12-05 07:00:00
[3] => 2017-01-05 07:00:00
[4] => 2017-02-05 07:00:00
[5] => 2017-03-05 07:00:00
[6] => 2017-04-05 07:00:00
[7] => 2017-05-05 07:00:00
[8] => 2017-06-05 07:00:00
[9] => 2017-07-05 07:00:00
[10] => 2017-08-05 07:00:00
[11] => 2017-09-05 07:00:00
[12] => 2017-10-05 07:00:00
)

[Barry]

This reply is private.

[Barry]

The WP installation and plugins are all up to date. I’ve also gone through the “testing for conflicts process” to no avail.

Now in addition to the first issue, I’m seeing events with an additional 8am time on the first day of a recurring event where no 8am time was specified…????

For example, see the attached screenshot to see how an example event was set up.

Should be:

Array
(
[0] => 2016-09-02 19:00:00
[1] => 2016-09-02 21:15:00
[2] => 2016-09-03 19:00:00
[3] => 2016-09-03 21:15:00
[5] => 2016-09-04 17:30:00
[5] => 2016-09-04 19:45:00
)

But instead I’m seeing:

Array
(
[0] => 2016-09-02 08:00:00 (where did this come from???)
[1] => 2016-09-02 19:00:00 (correct)
[2] => 2016-09-02 19:00:00 (duplicate time, shouldn’t be here)
[3] => 2016-09-02 19:00:00 (duplicate time, shouldn’t be here)
[4] => 2016-09-03 19:00:00 (correct)
[5] => 2016-09-03 21:15:00 (correct)
[6] => 2016-09-04 17:30:00 (correct)
[7] => 2016-09-04 19:45:00 (correct)
)

Missing: 2016-09-02 21:15:00

---

I’m trying hard to make this plugin work – I really want it to work! – but the recurring event/ticketing limitations and issues have been very frustrating and my client is pretty ticked off at how tedious recurring events are and the lack of support for recurring event tickets. I’ve spent a ton of time trying to fix and work around these issues, but like I said; pretty frustrating.

• This reply was modified 7 years, 8 months ago by Barry.

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