Forum Replies Created
-
Posts
-
I’ve got to tell you Patricia, I’ve been having quite the horrible time with The Events Calendar. It seems that everything I need it to do, it can’t.
I need to customize the look of the google map and its popups, and import 4 Google Calendar’s events to display on the map.
I’ve spent an additional $800 on a developer to customize the map. In the process, we discover you don’t offer a method to override the javascript which is used to generate the map styling and info windows. So my developer has to break the ability to auto-update the plugin. Now I have a plugin that matches my clients branding, but can never be updated.
Now I’m told that you don’t support geolocating events from .ics files that have location info. So basically you advertise that you can import .ics files from Google Calender, charge me extra for that option, and don’t actually support importing all the fields.
The final nail in the coffin is that I’m now told to vote for an import function that actually imports properly. Maybe it’ll get implemented, maybe it won’t.
You advertise a product that’s “Fully extensible to meet your needs” with “Flexible customization options” and “Legendary user support“.
I don’t see it. I’m a customer that hired a professional to extend and customize your PRO product, yet haven’t been able to do so because your legendary user support consists of:
“Unfortunately, there is no built in way to make an override of the javascript files.”
“Sadly, I don’t see anything specific about this as a customization in our Extensions library”
“I’m sorry for not being able to assist you on this!”
When I take a look at your forums, I see dozens of posts like this. “Sorry, that’s out of scope” “Sorry we can’t help you”. Your team needs to take a good hard look at the “support” you’re providing, because right now, it’s comically bad.
Stop passing the buck. Give customers actual solutions to problems, even if it means writing the damn code for their functions.php file. That library of solutions would actually demonstrate “Legendary User Support”.
If your team would like to talk about my real-world experience with your product, you’ve got my email, I’d love to give you a post mortem.
