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Rob, what do you mean “use the product in a way that is unsupported and is known not to work”, make me feel I am not using your plugin in a proper way!
No, I got zero solution from your team and not even a suggestion for a workaround solution allowing me to create ticket on top of the event info.
Again, this is sad that Tribe team does not try harder to address issues coming from international customers and your add-ons will never be truly functional if they don’t work outside the United States.
Now the question you need to ask your self is whether you want to develop your business internationally…In my case, refund is not an option.
As I said, pulling the event info from Eventbrite is not an issue, it’s adding the ticket afterwards that cause problem… any suggestion or walkaround solution to add a ticket?Very interesting exchange of discussion here…
On one side, Rob sounded that he was willing to help and solve the problem…
then Kelly comes in with her terrific responses and just killed it. maybe you guys should align yourselves before making such responses…
anyway, we still have the same problem, and the support has been so far either terrible or bad…Rob, thanks for your response, when will you get your plugin to be more international-friendly?
Is there any way you can take a peek at my installation and check what might cause the issue? Let me know, I can provide you with login details.
Why is the support so weak here?
Instead of offering refunds or pushing people into a solution that does not work for international clients, why don’t you consult with your tech team and try to fix this paid plugin so that your international clients can use it… this way, you make more money and make your clients outside the US happy!
The issue we have is NOT with the pulling of information which works fine even on other eventbrites, it’s with the ticket box does not show afterwards… maybe you could try to fix it or offer an alternative solution?
Again, I expect much more from Modern Tribe here!!!
Kelly, thanks but that does not solve our problem… importing the event content is working fine but not the ticket!
Each time we are trying to add the ticket info as shown on the image http://entrepnr.com/wp-content/uploads/2013/12/Capture-ticket-info.jpg, after publish the event again, the information previously entered disappeared and no ticket info appears on the event page!
http://entrepnr.com/event/expat-women-entrepreneurs-social-media-business/As for the TLD, this is not a workable solution for us as we curate events from at least 15 different asian countries and we cannot change this for each of them!
Can you please advise us on how to fix this?
