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Looks like many users have the same problem… we made the import using Eventbrite ID.
Event page: http://entrepnr.com/event/expat-women-entrepreneurs-social-media-business/
Here is the link to the original event:
http://www.eventbrite.sg/e/expat-women-entrepreneurs-social-media-for-business-tickets-8868171941?aff=es2&rank=2&sid=b1d2ad736a3e11e3ad2512313b002034Hi, maxhenry. Great question! 🙂
By default Eventbrite Tickets expects to be interacting with Eventbrite at eventbrite.com. That may be the source of the trouble. Have you had a chance to follow this tutorial to change the TLD for your Eventbrite setup: https://theeventscalendar.com/support/documentation-eventbrite-tickets/configuring-the-eventbrite-tickets-add-on-to-use-eventbrite-co-uk/
That should get things fixed up for you. 🙂
Kelly, thanks but that does not solve our problem… importing the event content is working fine but not the ticket!
Each time we are trying to add the ticket info as shown on the image http://entrepnr.com/wp-content/uploads/2013/12/Capture-ticket-info.jpg, after publish the event again, the information previously entered disappeared and no ticket info appears on the event page!
http://entrepnr.com/event/expat-women-entrepreneurs-social-media-business/As for the TLD, this is not a workable solution for us as we curate events from at least 15 different asian countries and we cannot change this for each of them!
Can you please advise us on how to fix this?
Hi, maxhenry. Would you mind confirming that you’re working with 15 different Eventbrite TLD’s for your events, e.g. http://www.eventbrite.sg/, http://www.eventbrite.kr/, http://www.eventbrite.in, etc.?
Unfortunately, if that’s the case, we won’t be able to accommodate your set up based on limitations in the API supplied to us by Eventbrite. 🙁
If you would like a refund, please contact pro /at/ tri.be with your receipt and a link to this thread. We really apologize for being unable to help you through this.
Hi, maxhenry. Events listed at eventbrite.com should work just fine. Unfortunately, the event in your first post is at eventbrite.sg, so that’s where the problem is occurring.
As long as you can standardize on a single Eventbrite TLD, you’ll be fine. Our plugin only has issues where there is a mix.
Hope that helps! 🙂
Why is the support so weak here?
Instead of offering refunds or pushing people into a solution that does not work for international clients, why don’t you consult with your tech team and try to fix this paid plugin so that your international clients can use it… this way, you make more money and make your clients outside the US happy!
The issue we have is NOT with the pulling of information which works fine even on other eventbrites, it’s with the ticket box does not show afterwards… maybe you could try to fix it or offer an alternative solution?
Again, I expect much more from Modern Tribe here!!!
Hey Max! Kelly passed your note my way, and I wanted to reach out to see if I could try and help get things back on track. The fact that we’ve failed to meet your expectations is a definite bummer, and – above all – tells me that we failed to set those expectations properly early on. While I’m a bit confused to see you make a comment calling the support “so weak” when I don’t see a single other thread you’ve been involved in besides this one, it’s obvious we’ve not served you right here and I apologize for that.
That said, it sounds like the issue here is simply the inability to save tickets being created from within the WP backend. This sounds like it’s something specific to your install (I’m guessing a conflict of some kind) or browser (if you’re using an older version of IE, this could be the cause as well).
We definitely realize that the more international-friendly the plugin is, the better it will be for everyone in the community. So we are invested in getting this sorted if it is indeed a problem with our codebase.
Kelly will continue to attempt troubleshooting this. Is there anything else we could to help make things right for you?
Rob, thanks for your response, when will you get your plugin to be more international-friendly?
Is there any way you can take a peek at my installation and check what might cause the issue? Let me know, I can provide you with login details.
Hi, maxhenry. Thanks for your follow-up. 🙂
As I mentioned earlier, this is a limitation of the Eventbrite API and not something that we have control over. As long as you use multiple TLD’s with Eventbrite, you will have issues where the ticket boxes for events not under the TLD that you have specified do not appear.
For us to write something that would allow a user to specify this on a per event basis would be cumbersome to the vast majority of users (who standardize on a single TLD) and would be a major change in the product. If it’s a feature that you feel that the community would be eager for, please do suggest it on our User Voice forum (https://tribe.uservoice.com/forums/195723-feature-ideas). We prioritize implementation of features based on the response they receive there.
Unfortunately, this is not something that can be fixed for your installation of TEC.
Is there anything else I can help you with?
Very interesting exchange of discussion here…
On one side, Rob sounded that he was willing to help and solve the problem…
then Kelly comes in with her terrific responses and just killed it. maybe you guys should align yourselves before making such responses…
anyway, we still have the same problem, and the support has been so far either terrible or bad…Hey MaxHenry. I’m sorry for your experience so far. While I really wish we could help you out more here, ultimately it does appear – as Kelly tried to explain in her last follow-up – there are limitations to how much we’re going to be able to provide. What you’re requesting is not a bug, but a feature change that impacts overall architecture of the plugin. While I wish we could implement new features/architecture changes whenever they arise (and in a world where time + resources abounded, we would), there are a couple realities we can’t ignore here:
1) Feature tweaks like this can’t be made at the drop of a hat.
2) If we are going to implement architectural changes, we want to make sure a good chunk of the community sees value in it. This is where our UserVoice page comes into play…the most requested features there are what help drive our future product roadmap.While I’d argue that the exchange clearly shows that Kelly has indeed made an attempt to help; I can see your frustration that her attempts to explain the issue fall short of providing a “fix.” But as I noted above, that’s unfortunately the most we can offer up as there isn’t really a quick solution we can provide you.
All that to say: how would you like to proceed? I’m getting the sense this relationship might not work out due to the fact that you still seem a bit displeased. Make no mistake that our messaging is aligned and we have a clear gameplan/system for how we provide support here 🙂 I can understand that you might not be feeling like you’re getting the value you’ve paid for, though, which is why I’m thinking it might make sense for us to provide you a refund. This would allow you to take your funds and put them towards a product that better meets your needs and has support more in line with your expectations.
In my case, refund is not an option.
As I said, pulling the event info from Eventbrite is not an issue, it’s adding the ticket afterwards that cause problem… any suggestion or walkaround solution to add a ticket?Hey maxhenry. Did you end up figuring this out or finding another solution? I’m not sure we’re going to be able to do much else to advise here, based on my last follow-up…
No, I got zero solution from your team and not even a suggestion for a workaround solution allowing me to create ticket on top of the event info.
Again, this is sad that Tribe team does not try harder to address issues coming from international customers and your add-ons will never be truly functional if they don’t work outside the United States.
Now the question you need to ask your self is whether you want to develop your business internationally…
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