Ticket Box Not showing on event page

[Rob]

Hi Max! Thanks for the follow-up. I’m sorry that I’ve failed to properly communicate our limitations here in my previous note…to that end, it’s also a shame that you’re making assertions that I’d argue aren’t quite fair.

Ultimately: this issue has nothing to do with you being an international user; the Eventbrite Tickets plugin, indeed, works for any country. But what you’re attempting to do is ultimately trying to use the product in a way that is unsupported and is known not to work.

We’ve offered to give you a refund if the current behavior doesn’t meet your needs. I consider this more than fair, as unless I’m misunderstood, we don’t make any claims on our product page that the plugin is meant to behave the way you’re asking. But we cannot support something that goes against how the plugin is designed in the first place.

Please let me know if I’m misunderstood or if you’d like to take us up on that refund. Otherwise I’ll plan on closing this thread at the week’s end if we haven’t heard from you.

[maxhenry]

Rob, what do you mean “use the product in a way that is unsupported and is known not to work”, make me feel I am not using your plugin in a proper way!

[Kelly]

Hi, maxhenry. Thank for your reply.

As much as I hate to disappoint, we are saying just that. Our plugin will only work properly (and display the Ticket iFrame) if all of your Eventbrite events are listed on the same Eventbrite top level domain (TLD), e.g. eventbrite.com, eventbrite.in, eventbrite.sg, etc.

The ticket box is not displaying for your events because your site includes events across multiple Eventbrite TLDs. There is no solution or workaround that we can give you because this is not the way our plugin is designed to work. 🙁 Our plugin is designed this way because the Eventbrite API requires us to know which TLD you are using. Without significant changes to either the Eventbrite API or our plugin’s architecture and user interface, it is not possible to affect this change. To sum up, your options are to standardize on one TLD and only list events from Eventbrite that are all on the same TLD or to find another solution and allow us to refund you your purchase price.

If you feel strongly that this change is something that our user community would find value in, we’d be grateful if you would suggest it in our UserVoice forum. 🙂 This way we can gauge interest in the feature and weigh the development costs against that. Please understand that even if this leads to us integrating your suggestion, it would probably take several releases to implement because it is such a fundamental change to the architecture of the plugin.

Please let us know how you would like to proceed! 🙂

[Author]

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