[Linda]

Hi Cliff,

Here is a screenshot of the event closing date setting (https://www.dropbox.com/s/dv6b4gp0x08x7p3/ticket-end-sales-date.jpg?dl=0). The event end time did passed and we extended it for another day to end at a new date/time of yesterday at 5pm. Please note, we were able to extend the end date pass the initial end date for other events previously.

The event link is

SA Q&A Panel Series 1 – Connecting with Consumers – what works?

I have also enabled share system information on the website.

[Linda]

Hi Andras,

I didn’t create the events but they would probably be duplicated. I have deactivated the duplicate post plugin for now.

There are two events that this problem is occurring

Event 1 – we sold some tickets with the orders and attendees showing in the event and then from last week, new sales were not added to the attendees list. I purchased a couple of tickets to test and the website issued my ticket and I am listed in the attendees list so I don’t know why it is not doing the right thing for other website users.

Event 2 – we are using Sale Price to provide a discount on the retail price. This is the first time we used the Sale Price to offer an early bird purchase price. I also purchased a ticket but was not issued a ticket.

I will need to check with Wine Communicators to find out if I am able to provide you with the database.

[Linda]

Hi Andras,

The order status on the WooCommerce order is already showing ‘Completed’ but the attendees are still not in the attendees list. In the attached image, you can see there are 3 tickets sold for individual members, 10 for non-members and 1 table sold. The orders are also not showing on the event.

Is there a way I can manually add the attendees in?

I have deactivated Fixed Event Tickets WooCommerce select2.

Any advise on I can make the orders and attendees display in the event?

Thanks,Linda

[Author]

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