[Michael Burke]

Ok. I look forward to hearing your response regarding the fix and the CSS changes. Thanks!

[Michael Burke]

Hey Geoff,

Yes, the guys at Artbees are top notch. I have several licenses with them because their support is so amazing.

They add this to my CSS:

.wp-list-table.fixed.attendees {
position: relative;
}

And that fixed the issue.

Ok, but we are not out of the woods yet. 2 things:

1- from the attendees page, if i click the “email” button, I get a pop-up that just loads the homepage of the site. In the admin section, this same button pops up a dialogue box to email the attendee list to a user or email address. Should the same thing happen on the front end?

2- how do I email the attendees? My client wants the event owner to be able to email all the attendees from the front end in case of things like cancellations or venue changes or anything really. Is there a way to do this?

and a 3rd (but not critical) issue: these pages, the “my events page” and the “attendees” page look kind of lousy on mobile. I’m not sure if thats a TEC issue or a Jupiter issue tho….

[Michael Burke]

This reply is private.

[Michael Burke]

This reply is private.

[Michael Burke]

Hi Geoff,

Thank you for the response. I added the code you mentioned to my functions.php file. and the result you will see in the attached image. The attendees now show up, but they are statically displayed near the bottom of the browser (they do not scroll and they can not be seen in their entirety).

I also added the two suggested edits to my Abstract_Field.php file, but that seemed to have no affect. I also tried leaving the functions.php as default and only making the changes to the Abstract_Field.php file – the result was exactly the same.

So, we are closer, but not quite there yet. What should I try next? We’re trying to go live with this site by Nov. 1…

Thanks
Mike

[Michael Burke]

Worked great. Thank you Geoff!

[Michael Burke]

SUCCESSSSSSSSS!

I dropped the snippet into the functions.php file of my child theme as per your instructions. It worked.

Cliff – thank you very much for your help and patience with this matter, it is greatly appreciated!

[Michael Burke]

Hi Clif,

Ok I realize you don’t want to delve deep into coding help and I completely respect that – but just a little guidance?

This is what I did:
I downloaded the file wp-includes/user.php to my local system
I added the snippet of code you provided to bottom of the file
I uploaded the file into my child-theme in a folder called ‘wp-includes’

It had no effect so obviously I did something wrong. Can you provide any help? (by the way, I AM the developer LOL, but I’m a designer, I don’t know PHP)

[Michael Burke]

Here you go:

Note: it wouldnt let me upload the last screen shot, but I’ll tell you that no permissions were granted and these were the capabilities:

update_plugins
update_themes
upload_files
ure_create_capabilities
ure_create_roles
ure_delete_capabilities
ure_delete_roles
ure_edit_roles
ure_manage_options

[Michael Burke]

Hi Cliff,

I know that if I assign a user the role of “Editor” then they show up in the Author box. So, I Members plugin to clone the Editor role and called “Team Coordinator1”

I created a user and assigned it this role, but no luck. It still doesn’t appear in the Author box. 🙁

I’d be happy to provide screen shots, can you be more specific of what you want screen shots of?

[Michael Burke]

Ok. Based on the suggestion of your article, I switched to the “Members Plugin”

I have granted the customer role of “Team Coordinator” all permissions pertaining to TEC.

Unfortunately, the user I created with this role does not show up in the Author drop down box on events. Am I doing something wrong?

I would be happy to provide admin credentials to the site if that would help.

[Michael Burke]

Hi Cliff.

-I updated all plugins (and core)
-I disabled all plugins except TEC plugins
-I switched to TwentySixteen

The problem still persists. Then a thought occurred to me: I am using the plugin “User Role Editor” to create customer roles for my client (Volunteer, Team Coordinator, etc) instead of “Editor”, “Contributer,” etc. I tried creating a user with one of those standard roles, and it worked. Popped right up in the Author box.

So my question is – is there some way to make TEC recognize my custom user roles? Specifically the role of “Team Coordinator” ?

Thanks.

[Michael Burke]

Stand-by.

I didn’t have Events Tickets Pro installed. I installed it so I now have the capability. I’m currently working through the options…

[Michael Burke]

Geoff,

I’d like to proceed with this plan…

[Michael Burke]

Thank you sir!

[Author]

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