[Jean-Philippe Wagnon]

Event is passed, and issue is not yet coming for coming events. Should the issue still appear, i’ll keep you posted.
Thanks for your help.

[Jean-Philippe Wagnon]

Thank you, it all worked fine in the end.

[Jean-Philippe Wagnon]

Dear Jaime,

After the installation of easy wp smtp

1. I resent a ticket “resend ticket email” to one client, and she received it
2. another client i resent it through the same way, didn’t
3. i have had orders since, and don’t know what is the statut (i will investigate)

I can’t consider it is solved at this stage.
For the case #2, is there a way to have access to the QR code generated for an order and send it through a regular email ?

Thank you,

Jean-Philippe

[Jean-Philippe Wagnon]

Thank you Jaime,

i did install easy-wp-smtp.
i will check in coming days with the buyers to try and see if it solved the issue.

I’ll keep you posted.

Kind regards,

Jean-Philippe.

[Jean-Philippe Wagnon]

This reply is private.

[Jean-Philippe Wagnon]

I add the following information : when i use the “resend tickets” from the order actions menu, i don’t see any update in the “order notes” log. And ! some of the user then effectively get the ticket by email, and some not.

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