[Julie]

Hi, there

I am following up on my previous message. The issue has not been resolved
and I have not heard from you since my response.
Your immediate help would be very much appreciated.

[Julie]

Please see below forwarded message.
[Forum-Ref: 1224668-33311-9cac95f2aa]

———- Forwarded message ———-
From: Julie Noh-Smith
Date: Fri, Jan 27, 2017 at 8:46 AM
Subject: Re: [The Events Calendar] How to get rid of shortcode? [Forum-Ref:
1224668-33311-9cac95f2aa]
To: [email protected]

Hi, Geoff

Thanks for your response. Please see below my responses after ‹‹->. I
could not color those in different ways 🙁

Best regards,
Julie

On 1/26/17, 10:37 PM, “The Events Calendar”
wrote:

>Geoff B. wrote:
>
>Good evening Julie and welcome to the Events Calendar Support forum!
>
>Thank you for reaching out to us.
>
>We are sorry to hear about the undesired code showing up on your calendar.
>I would love to help you with this topic.
>
>It looks like that extra code might be coming from a template
>customization.
>Basically, if you look in your theme or child theme¹s folder, try to see
>if there is a /tribe-events/ folder. ‹‹> I don¹t see
>/tribe-events/folder. I do see though events calendar, events list,
>events countdown and events featured venue. ‹‹> I am not sure how I save
>the theme, please help me. WordPress version is 4.7.2. And Highend
>theme is 3.3.3.

>
>If there is, it looks like this customization might be in dire need of
>updating.
>This is because a lot has changed since 3.3
>
>You can temporarily rename that folder /z_tribe-events/ to see if that
>helps.
>
>Could you please send me a copy of the latest version of your WordPress
>theme / child theme via a link to a .zip file link (stored Dropbox or
>Google Drive) so that I can run some tests on my end ? I recommend a
>private reply for that purpose.

>Please ensure you are using the latest files as found on your actual
>website.
>This way I will get access to any updates or customizations you might
>have made.
>
>Additionally, I do not think you will need the Events Calendar shortcake
>plugin anymore (but this is your call). ‹‹-> Do I then deactivate by
>simply clicking ³deactivate²?

>
>With the most recent versions of our Pro add-on, shortcodes are built-in:
>
> https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/
>
> https://theeventscalendar.com/knowledgebase/embedding-
calendar-views-trib
>e_events-shortcode/
>
>Finally, as a first troubleshooting step, could you please provide us
>with your complete system information in a private reply using the
>instructions found in the following link? ‹‹‹> Yes, I already clicked
>for sharing.

>
>https://theeventscalendar.com/knowledgebase/sharing-sys-info/
>
>Best regards,
>
>Geoff B.
>
>Post Link:
>https://theeventscalendar.com/support/forums/topic/how-to-get-rid-of-short
>code/#post-1224860
>
>———–
>
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>
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>
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[Julie]

Hi, Geoff

Thanks for your response. Please see below my responses after ‹‹->. I
could not color those in different ways 🙁

[Julie]

Hi, Geoff

Thanks for your reply. Please see my responses below in

[Author]

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