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Jan Kvasnicka KULT, spolekParticipant
This reply is private.
Jan Kvasnicka KULT, spolekParticipantThis reply is private.
Jan Kvasnicka KULT, spolekParticipantThis reply is private.
September 9, 2017 at 3:22 am in reply to: EDD checkout shows error with negative amount of available tickets #1346992Jan Kvasnicka KULT, spolekParticipantHi Andras,
I know the recovery process you mentioned.
But we need to solve the cause because we canĀ“t periodically check events for this issue.
A big theatre festival’s sale should begin on Monday, with twenty events covering 4000 tickets, which have to be being continuously sold. If a potentional customer can see Out of stock for the given date he is free, he leaves website to find another competetive entertainment.It occured at more events in past.
We didn’t make any plugin updates in time between correct and incorrect outputs.I have another one occurrence – can we run some SQL queries to find some differencies between correct, incorrect and repaired records?
Jan
September 5, 2017 at 4:50 am in reply to: EDD checkout shows error with negative amount of available tickets #1344782Jan Kvasnicka KULT, spolekParticipantHi Shelby,
I was wondering, do you have some update?
We are just before a big film festival with many events, tickets and ticket types and we need to choose really reliable platform. Thanks.August 31, 2017 at 1:25 am in reply to: EDD checkout shows error with negative amount of available tickets #1342940Jan Kvasnicka KULT, spolekParticipantHi Shelby,
at the beginning they surely have been drawing from global stock. I can’t determine point in time or in amount, when Out of stock has appeared.
We could watch this behaviour at more calendar events.
One possible reason (at some events) could be we left same unique ticket identifier after duplication for this event. But at other events with the same behaviour we use unique identifier.
Regarding English environment – it is already an english copy for testing purposes, just with some rest content in Czech.Do exist some prepared SQL queries over metadata, witch could show us, how many tickets with given identifiers were really sold?
Jan
August 30, 2017 at 5:05 am in reply to: EDD checkout shows error with negative amount of available tickets #1342264Jan Kvasnicka KULT, spolekParticipantHi, when I open the above URL, http://vstupenky.festivalkult.cz/test/?tribe_events=kredenc-7-9,
I can see the attached picture. And that is the problem. Either both of tickets should be available, or no one.
Is it more clear now?Jan
August 29, 2017 at 6:11 am in reply to: EDD checkout shows error with negative amount of available tickets #1341672Jan Kvasnicka KULT, spolekParticipantThis reply is private.
August 24, 2017 at 11:31 am in reply to: EDD checkout shows error with negative amount of available tickets #1339957Jan Kvasnicka KULT, spolekParticipantHi,
yes, I tested it in the basic environment and the issues persist.
The URL is http://vstupenky.festivalkult.cz/test/?tribe_events=kredenc-7-9.
It is a direct link to the action with the No.1 issue – common stock, but only one ticket’s type available.
There will be the No.2 issue after repair.Jan
August 23, 2017 at 7:34 am in reply to: EDD checkout shows error with negative amount of available tickets #1339057Jan Kvasnicka KULT, spolekParticipantHello technical support,
could anyone be helpful with our issue?Thanks.
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