Forum Replies Created
-
Posts
-
All of the tickets are missing on the event page. There is only one event with ticketing. I have heard that they have occasionally reappeared for people but mostly the screen just shows the event details at top with nothing underneath (see screenshot from original support post).
I have attached some screen shots of the event edit screen and the screen I get when I try to view attendees.
We cannot revert to a basic theme or disable plugins. Our annual event is on Saturday. We have a lot of traffic right now on the site. There is no theme or plugin conflict. Nothing has changed since last week when the ticketing was working fine. We do not have time to set up a staging environment right now.
Can you please escalate this ticket given the urgency of our issue?
The tickets are back up. It looks like the plugin had been deactivated at some point this morning (not by me). So I activated it and everything reappeared. I still can’t seem to pull up the attendees for export, but I’d prefer to leave that as is if it means disabling the plugin and ticketing functionality.
Now all the tickets from the event have disappeared. I checked to make sure that I didn’t accidentally put in the wrong end date and that is not the case. Please help! We are only a few days away from the event and this is when everyone purchases their tickets.
I have attached a screenshot of the event page with no tickets displayed under the event details. There are supposed to be several different tickets for this event.
I don’t need to customize the theme template. I just need it to look correct. The text is misaligned in the Details section. If you can’t help me with an easy way to remove these sections entirely, can you help clean up the CSS so that the text doesn’t look cut off and misaligned?
I have attached a screenshot of the page. https://ignitedbytruth.org/event/2018-ignited-truth-catholic-conference/
Ok, I found the correct sidebar widget to use and now I can adjust the content. Can you help me with some CSS for another issue, though? The Events Calendar widget is overrunning the bounding box of the sidebar. I have attached a screenshot with the problem.
Thank you!
Thank you, Courtney. The padding worked!
The other (bigger) issue I am having is that I cannot adjust anything in that sidebar. I added a Events Calendar and social media icons and they don’t show up. If I remove the Events Listing in the sidebar widget it still displays the event in the blue box. If I deactivate Events Calendar Pro the entire sidebar disappears. Should I start a new topic for this?
