[Gabrielle]

Hi Sky!

Thanks for the quick reply! I tried some more troubleshooting.

I have a test site that I uploaded an older database to. This time I just deleted events via the settings for the Calendar plugin, for anything older than 3 months. This still left me with a huge postmeta table. I have the plugin “Sweep” on my installation and tried cleaning up the database that way. It still left my database with 11,114 Posts and 136,082 Post Meta, where I really have 93 posts and 276 events on the actual site.

I will still be searching for solutions as well…

Thanks!

[Gabrielle]

This reply is private.

[Gabrielle]

Hi Victor!

I don’t seem to have any errors in my debug log today but I’m still getting the connection error. Some additional observations:

• I tried a default 2017 theme with the same results.
• I deactivated all plugins except my event calendar plugins and same results.
• There are no connection issues on our other site that is hosted on the same server.
• I’m moving our site to this new hosting account and have another installation that is live on another server. That live installation does not have any issues. The only difference (besides where it’s hosted) is that I’m running older versions of all the events plugins on the live site. Events Tickets is version 4.5.7 and Events Tickets Plus is version 4.5.3. The site with the errors are versions 4.6.3.1 and 4.6.2 respectively.

Thanks!

[Gabrielle]

Hi Victor!

The Venue issue has worked itself out, and I can now click the save buttons. However, I keep getting an error that reads “Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case,” after trying to save a ticket. It does not have that issue when saving the post that the ticket is attached to. I reached out to my hosting company and they upped our Memory Limit and the Apache timeout limit, but the issue keeps happening. Any thoughts?

Thanks so much!

ETA – Actually, I lied, it still happens when I save a post, just not as frequently.

• This reply was modified 6 years, 2 months ago by Gabrielle. Reason: New information

[Gabrielle]

Hi Victor!

There are no console errors when I inspect element. I created the debug logs and whenever I click “create ticket” or “create RSVP” I get the same error saying:
“[26-Feb-2018 21:53:20 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 92 bytes) in /home1/ibxwalkt/public_html/ibx_events/wp-includes/meta.php on line 837”

I’m going to reach out to my hosting company tomorrow morning and see if this is something they can help with. Perhaps it’s a memory issue on their end?

I don’t know how to trouble shoot the missing option for adding Venue to the page, but perhaps one thing effects the other? I’ll report back in the A.M. with my findings.

Thank you!

[Gabrielle]

Ok great! We don’t use WooCommerce or anything like that yet. Just the Events plugins. I’ll look into the WooCommerce thing and see what I can do. Thanks for your time!

[Gabrielle]

Ok, great!

One more quick question. Are you saying that if we want to go the route of requiring users to log in, that ALL users will need to log in? We can’t have some with an account and others without?

Thanks again!

[Gabrielle]

Hi Barry!

Thanks for the reply. For the first part, what I mean is that a user will come into our business asking us to register them for multiple different classes. Often 10 separate classes at a time. It is very time consuming having to input all the information one class at a time and we were wondering if there was an easier way.

We do have Event Tickets Plus, but we haven’t used them for user accounts yet. Can we still use the shopping cart feature if all our events are free? We pretty much just use the ticketing feature to make sure that our classes don’t become over booked.

Thanks so much!

[Gabrielle]

Got it! Here is the code if anyone is wondering how this is done

elseif ( get_query_var('post_type') === 'tribe_venue') {
     $venue_id = $wp_query->post->post_title;
     echo '<h1>'.$venue_id.'</h1>';
}

• This reply was modified 7 years, 10 months ago by Gabrielle. Reason: fix code

[Gabrielle]

Hi there!

Turns out there was someone else populating the events on my team who was manually adding excerpts. Once I got them to remove those, my code worked just fine once again 🙂 That code you provided looks much cleaner than what I have though, and I’m gonna give it a whirl. Thanks again!

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