[Jon]

Thanks Nico – I hope it’s helpful for adding this feature to the plugin for others to enjoy. I’m in no rush, but would be nice to be included in the next release so I don’t have to re-patch it :}

[Jon]

I was able to set aside some more time to dig into this some more this evening.

* I tried a brand new fresh empty WP install on a separate server which worked fine.

* I copied the site to a dev install on the same server, disabled all other plugins and tried and it still failed.

* I added a ton of debugging and was able to manually complete the auth process on the server, plug the auth token in by hand to the WP config in the DB and it worked.

* Further digging and comparing with the fresh install server finally nailed down the issue to the fact that CURL support wasn’t enabled in PHP on the slimspresents.com server, so it was using fsockopen for it’s remote queries. Apparently this worked back when the Eventbrite integration was first built, but since then something about that broke. I installed CURL support and all is working properly now. It’s a bit of a mystery why the fsockopen support returned an auth error from the evenbrite server but I’m just happy it’s fixed. :}

[Jon]

This reply is private.

[Jon]

This reply is private.

• This reply was modified 9 years, 6 months ago by Jon.

[Jon]

Hi – as noted, I did already try creating a new app/API and unfortunately that didn’t change anything. I was wondering the same thing about whether there might be some general communications issue between our server and Eventbrite’s– is there any debugging available to get more details on that connection?

[Jon]

This reply is private.

[Jon]

Hi George,

Checking in on where we stand with this. We’re still receiving the errors every time we make an edit to an event on our website. Is there anything you need on my end to assist moving this along?

[Jon]

Some additional follow up – this problem seems to be snowballing! But, in doing so, at least it’s revealing a bit more about the potential cause.

Another rogue event draft was created on Eventbrite.com while trying to update an existing event via The Events Calendar. The error given was different than previous ones:

We were unable to sync your event to Eventbrite. Here’s what happened:
There are errors with your arguments: event.tickets – MISSING, event.name – INVALID

We were attempting to update the event title, which we’ve done many times in the past. I believe it was the fact that the updated title was not matching up with the existing title that caused the rogue duplicate event draft to be created. Obviously this has never been the case before, as we regularly updated events in this way until this problem started occurring.

[Jon]

One more follow up – not sure if this is related to this problem at all, but the page we have set up displaying the calendar view of events (http://www.slimspresents.com/events/month/) takes a pretty long time to load – the browser info says ‘waiting for slimspresents.com’. Eventually it does load, however, one of our staff members reported that last night when it finally loaded they were only showed text that said ‘calendar view will go here’. I’ve not experienced that error message myself, but thought it may be worth mentioning. While the browser ‘waiting’ info would seem to indicate a server issue, no other aspects of the site are experiencing the same loading delays.

[Jon]

Hi George,

There’s been a new development – where previously I mentioned that the ‘rogue’ duplicate events did not effect the original events at all, apparently I was wrong about that. When viewing the original imported events on WP, I noticed that the ticket widget was not showing up for either of the events that had rogue duplicates. I attempted to trash the events on WP and re-import them, but upon import it would pull in the rogue event instead of the original (meaning that when copy/pasting the EID of the original event, upon import that EID was CHANGED to the EID of the duplicate). I tried this several times with the same results.

Eventbrite is now aware of this issue and will likely be reaching out to try to help you get to the bottom of it.

—

I tried the test you outlined above, building a test event in WordPress and then registering it with Eventbrite. When saving, I received this notice:

We were unable to sync your event to Eventbrite. Here’s what happened:
This event cannot be unpublished because it is not currently published.

Not sure why it’s talking about unpublishing, BUT when going to My Events on Eventbrite, the test event did show up as a draft with the ticket and onsale info I specified.

[Jon]

This reply is private.

[Jon]

I have an update to this issue that seems to be related, though I’m not positive it is because of the inconsistent results.

2 of the events we were attempting to update via the Events Calendar plugin on WP somehow created new copies of those events in Eventbrite.com and saved them as Drafts. This has only happened for 2 events so far (though we’ve updated and encountered the error for many more than that) and we’re still unsure why it occurred on these events and not others.

The duplicate events were created as drafts and include the same title, date and show time information, but did not copy over any of the ticket types or allotments. The original events that these duplicates were copying seem unaffected and still exist completely independently of the duplicates.

I’m awaiting additional information from Eventbrite and will update here when I receive it.

[Jon]

No problem. The events were built on Eventbrite.com originally and then imported to WordPress. Once imported, we mostly manage both locations through the Events Calendar integration on WordPress. There doesn’t seem to be a problem with the API sending data to the Events Calendar, only with sending data back to Eventbrite from the Events Calendar.

[Jon]

Hi George,

Thanks for your response. It has been happening on every event since Friday 7/22 – newly imported events and when making updates to existing events that were imported before that date. The events are importing fine, it seems to just be about pushing updates back to Eventbrite. The events are live on both our site and Eventbrite.com, here are the links:

http://www.slimspresents.com/event/sales-gamh/
https://www.eventbrite.com/e/sales-gamh-tickets-26714368395

I notice on the EB page of this event it randomly is showing the location map as somewhere in Sweden even though the address is in San Francisco, but I don’t think that is related to this problem, as that isn’t the case with any of the other events.

Here’s another example, in case it helps to compare / contrast:

http://www.slimspresents.com/event/two-tongues-slims-w-backwards-dancer/
https://www.eventbrite.com/e/two-tongues-slims-w-backwards-dancer-tickets-26570741804

[Jon]

Hi Brook,

Thanks, if you would walk me through what to change in the functions.php to disable it, that would be very helpful.

[Author]

Posts