[Sharon Watt]

Hi,

Thanks for your reply. What I did to solve the problem was to go into the settings for the ticket – I found the shared capacity for the ticket was set to 0. When I changed this to the same number as the Independent Capacity and Total Capacity (see screenshot), it solved the problem and the ticket is now showing correctly: http://www.plentypermaculture.co.nz/event/build-dry-stone-wall/

It seems strange though that doing this worked for the two events where the tickets were not showing up, while for another event that didn’t have that problem (http://www.plentypermaculture.co.nz/event/forest-garden-design-workshop/) the shared capacity is still set to 0.

Am I going to have to tweak the shared capacity each time, or could it be something else.

The stock level was not the problem and there are no sales dates for these events.

I deactivated and deleted the Events Rocket plugin before I tried what I described above and that wasn’t the problem either.

[Sharon Watt]

I got support from the Dynamik theme developers and the problem is solved now. Thank you for your time.

[Sharon Watt]

Thanks for your reply. It is a theme conflict. I’m using Genesis with the Dynamik Website Builder as a child theme. Disabling Dynamik and using Genesis only solved the problem. Is there any way to fix the conflict with Dynamik as all my theme styling is done with that.

[Sharon Watt]

Have you been able to find out what the problem is?

[Sharon Watt]

Thank you. That worked great.

[Sharon Watt]

The original address is 375 Whakamarama Rd, as shown on the ticket, but when I click Open in Maps, it gives the address 375 Tauranga West Rd.

[Sharon Watt]

This reply is private.

[Sharon Watt]

Worked great. Thank you!

[Sharon Watt]

Thank you!

[Sharon Watt]

Yes that worked! Thank you

[Author]

Posts