[Nick Hadsund]

The file size is too big (about 30MiN). Is there another way to share it?

[Nick Hadsund]

Sorry for the wait, something happened during the weekend that made me unavailable to work.

how many tickets were purchased

362

how many were refunded / cancelled

Those who are handling the refunds don’t have a concrete number, but they say it is less than 8. In the woocommerce orders, I have found 1 refunded ticket for this event.

were the orders for those deleted

I don’t understand the question? We have not deleted any orders after the ticket sale started.

how many tickets are showing up as available

149

how many should show up as available

190

and any other detail you think would be important

*Sometimes attendees are registrered twice, while woocommerce registrer the correct amount of tickets to their order.
*We ask people for T-shirt sizes, but these are not always saved.

Do you want the database as the xml-backup?

[Nick Hadsund]

Sorry for the contradictory information. We are a team working together and a misunderstanding happened. Our last message is true – that we have not cancelled any tickets, but refunded a few. I’ll prepare and send the needed information during the weekend.

[Nick Hadsund]

No, it is the same event, but we have not canceled any ticket but refunded about ten tickets for the shown event. The source of the high amount of canceled tickets are unknown to us.

[Nick Hadsund]

Thanks for the answer, let me elaborate:

One customer contacted us…

It happens occasionally. Since Saturday, two orders have been identified with more attendees registered than tickets bought.

ticket sales does not match the number of attendees

Thanks for the link, but we have not yet canceled nor refunded any tickets.

We are also asking for T-shirt sizes when customers buy tickets. We have discovered that more than 20 attendees since Saturday don’t have any details logged to them, even though the details must be filled in to buy a ticket. This information wasn’t in the opening of the ticket, as we first have discovered the problem today.

[Nick Hadsund]

This reply is private.

[Nick Hadsund]

Hey András, thanks for your answer.

The plugin itself does say to update the stock manually, we are aware of that. It’s the ‘sold’ amount which seems to be counted incorrectly. Both if an attendee is moved og refunded it’s also a sold ticket that is moved or refunded and so should give a new ‘sold’ variable.

I have provided a screenshot from a test event. All the event tickets were sold 3 of. Then all were moved, cancelled, deleted (through order or attendee) or refunded. However this did not affect the sold-variable.

[Nick Hadsund]

After having done a few tests with plugins deactivated and theme set on Twenty Fifteen, we can see it doesn’t count moving tickets either. When trying to move a ticket, it says something unexpected happened, but the attendee are still moved (but not counted).

This is a serious issue as we have based our sales on the data provided by Event Tickets and refunded or moved tickets thereby haven’t been resold or events have been oversold. We know stocks should be handled manualy, but the ‘Sold’ variable should always be true.

[Nick Hadsund]

Hey.

1) Before this problem happened, the string was translated correctly. This is indeed not a need-to-have, just a notice.

2) Thanks.

3) Before the bug, when tickets were send out, a line was added to the order notes. After the hot fix, it no longer creates a note for the order (picture works as an example to the list of notes I’m reffering). This is a need-to-have as our customer support is working as a virtual team and needs to know which solution to a problem each member have tried.

And hello to you Victor! The update I wrote is indeed based on your hot fix! 🙂

• This reply was modified 6 years, 6 months ago by Nick Hadsund.

[Nick Hadsund]

Hey again, thanks for the reply.

Updating to the latest patch today and it fixed the missing “Resend tickets email”-field, but I would just update you on some standing issues:

• The line is not translated to danish (I have not tested with other languages)
• Regenerate download permissions are still visible (even though it have no effect
• It does not add a notification that emails have been send (important feature to our customer support-team)

[Nick Hadsund]

Ok, I’ve tested what you asked me to:

When the template setting are set to “Default Page Template”, it can’t find the post, page or event before the loop.
When the template setting are set to “Default Events Template”, it work just as if it was a page or post.

I’ve set the thread to “resolved”, but I must say, that it is counter-intuitive that the event-page does not behave lige a page on the “Default Page Template”.

Thanks for the help.

[Nick Hadsund]

The missing echo was a mistake in my copy of the code. I have recreated my issue in a clean version of wordpress. Please take a look at the following two pages:
http://udvikling.dystopia.dk/hello-world/
http://udvikling.dystopia.dk/event/test-event/

In the first, you can see the title of the post being in the left side of the page, in the second you cannot.
In this example I used the_title() in the end of header.php;

• This reply was modified 6 years, 9 months ago by Nick Hadsund.

[Nick Hadsund]

After a clean reinstall of wordpress, the issue was resolved.

[Nick Hadsund]

For this example, I’m using Twenty Fourteen, and the only thing I’m modding is the header.php in the header-tag and no other plugin beside the Event Calendar is active. This is just an abstract example, that shows that get_the_title() do not return any thing on the event-pages before the loop. The added picture shows the differences between a normal page and an event page with the upper code modded in the header.php

<header id="masthead" class="site-header" role="banner">
	<div class="header-main">
		<h1 class="site-title"><a href="<?php echo esc_url( home_url( '/' ) ); ?>" rel="home"><?php bloginfo( 'name' ); ?></a></h1>
		<div class="search-toggle">
			<a href="#search-container" class="screen-reader-text" aria-expanded="false" aria-controls="search-container"><?php _e( 'Search', 'twentyfourteen' ); ?></a>
		</div>

		<strong><?php get_the_title(); ?></strong>
		<nav id="primary-navigation" class="site-navigation primary-navigation" role="navigation">
			<button class="menu-toggle"><?php _e( 'Primary Menu', 'twentyfourteen' ); ?></button>
			<a class="screen-reader-text skip-link" href="#content"><?php _e( 'Skip to content', 'twentyfourteen' ); ?></a>
			<?php wp_nav_menu( array( 'theme_location' => 'primary', 'menu_class' => 'nav-menu', 'menu_id' => 'primary-menu' ) ); ?>
		</nav>
	</div>

	<div id="search-container" class="search-box-wrapper hide">
		<div class="search-box">
			<?php get_search_form(); ?>
		</div>
	</div>
</header><!-- #masthead -->

The purpose is to get the title, and add functionality based on this. the_title() did not work either.

• This reply was modified 6 years, 9 months ago by Nick Hadsund.

[Nick Hadsund]

Hi Cliff, sorry that I’m unclear.

Yes, I want exactly what you are describing.

When I’m running echo get_the_title($post); on standard posts (before the loop) it shows the title, but on events it shows nothing.

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