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Thank you. I ended up entering in all the events manually, but we met our deadline and the new site is live – http://meditationonlongisland.org/
The calendar is our bread and butter, so thank you Modern Tribe for all your work on The Events Calendar! Looking forward to the new responsive calendars for mobile that I’m sure you’re all working on.
It’s still not working. Today, the only option I have under Events > Import is CSV. Yesterday at least I could see the other options (Facebook, Other URL) even though they were grayed out, but today they’re completely gone.
I manually entered all of our calendar entries, so, yes, I think at this time, I’d like to request a refund for the $89/year that we just laid out yesterday. I’ll wait until the add-on is a bit more stable.
Or maybe we’ll all be moving to Lumin by then! 🙂
Please let me know what you need from me to conduct the refund.
Thank you.
Hi Patricia:
I purchased a valid license of Events Aggregator, but all my import options are grayed out. I’ve been combing through the Modern Tribe forums to try and find out why they’re grayed out and I’m unable to try the “Other URL” option that you suggested, but I can’t find an answer. I found this thread: https://theeventscalendar.com/support/forums/topic/import-options-greyed-out/ and tried what the Modern Tribe tech suggested in deleting the license key and then disconnecting our sites from my Modern Tribe dashboard and then reinstall the license key, but that didn’t work either.
I’m now gonna have to manually enter all my events for the next two months – what a drag!
I hope you’ll be able to refund me the $89 that I’ve now attempted to use twice without success. Seems I’m missing functionality – maybe there’s a conflict with some of my plugins? – or does it take some time for the add-on to take effect once you activate the license key?
I know your support policy is to give an answer in 24-48 hours, but I’m under a tight deadline – was hoping I might get lucky and get some support today, but looks like I’ve got to bite the bullet and stay up all night manually adding events to our monthly calendars – UGH!!!
Please let me know how I can go about getting a refund. Thank you!
OK. I couldn’t wait around for a response because I’m on a deadline. I renewed our subscription for the Event Aggregator, but when I go to try the Import > Other URL (beta) option, it’s grayed out – won’t allow me to even try it. In fact, everything except the CSV option is grayed out. What gives? Why did I just pay $89 to purchase an add-on that doesn’t even work?
Is it possible for loyal customers like me to receive a one-time license of Events Aggregator to try it out? I don’t think we really have any use for it besides doing this one-time import to try and get our 2018 calendar events into our new site. Would you be willing to give me a license key so I can do this? Does Aggregator have to be licensed and activated on both sites that we’ll be doing the transferring from and to?
Hi Patricia:
Yes, we tried the steps in this article, but it did not help.
Maybe the problem is that we have more than 5,000 records, a lot of recurring events.
Would the Aggregator be a better option for us to try? Is it an Add-On that costs extra? Do I need to install it on both sites?
Sent from my iPhone. Please excuse typos.
Great! That worked, Geoff. Thanks so much! Happy Holidays to you, your family and the staff at Modern Tribe/The Events Calendar. Keep up the great work in 2018!
Thanks so much, Cliff! Once you assured me we wouldn’t lose any data, I went ahead and downgraded our version of the Events Calendar from 4.6.7 to 4.6.6 and it fixed our calendar. We lost all those unwanted lines of code at the top of the calendar. Really appreciate all your help. Thanks for your responsiveness and the easy-to-understand documentation.
We look forward to the next version that comes out that will include this bug fix. Also, we are working on a new website and have the Modern Tribe Events Calendar, Events Calendar PRO installed. Are there any plans to absorb the Calendar Category Colors plugin into PRO or Events Calendar so we don’t have to install a separate plugin to color code our calendar entries?
Also, do you have a release date for Lumin – when can we use it? From the screen shots, it looks really clean and looks as if it will look really great on mobile devices. Because we have so many events and locations, our calendar doesn’t look so great on mobile, but maybe that’s just because we’re not using the correct view. Is there anyone there at Modern Tribe who we could speak to in the next few days/weeks if we want to try and optimize the mobile view of our calendar when we go live with our new site?
Thanks so much!!!!
Hi Cliff:
Thanks for this advice, but am I going to lose all of our calendar/event data if I downgrade the Events Calendar plugin?
I just tried following the downgrade instructions and noticed that all three plugins got deactivated automatically when I deactivated the Events Calendar plugin (I want to go back to the 4.6.6 version that seemed to be working fine before I upgraded to 4.6.7) The other two related plugins we have installed are Events Calendar PRO and The Events Calendar Category Colors.
I don’t want to follow the next step to DELETE the plugin, because it looks like we’re going to lose all our calendar entries and there are too many to re-enter.
When will the fix for this bug be released for 4.6.7? Maybe we can hold on with these error messages for another week?
I don’t feel comfortable editing our core plugin’s code myself.
