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Thank you Barry. It was an awful experience with the developer of Listingpro. The worst I had in 17 years running a web development agency. If they were in the UK I would start legal action against them. Though they are in India…
What I experience here was totally the opposite, and I shall not hesitate to come back here if in the future I need a calendar plugin, nor will hesitate to recommend it to colleagues.
Take care and all the best
Andrea
Ok thank you Barry. One question: if this cannot be resolved, can we deactivate our licence and get a refund? We are really hoping to be able to use your software, as it is just what we need for your site, however it is a directory site and if it cannot work with out theme (the provides all the functionality the site needs) then it becomes totally unusable to us.
Both I and the client are very small businesses (we are sole traders) and even small amounts like this are an issue for us. My client is not a charity, but the service will be free for everyone for 1 year, and will remain free for all non-business, council and charities. It is very much a service that the very small communities in the Islands of Mull and Iona (you are looking at 3000 people living in both Islands) have been crying out for a while.
Is this an option if the conflict cannot be solved?
All the best
Andrea
PS: in the screenshot you see in the first post, the errors are triggered as soon as you click on “my listings” and then “published” in the side menu. The “saved” link just below that also triggers them. Everything else seems to work ok
Hi Barry
thanks for your reply. I tried to disable all plugins, but I cannot change the theme. The page I showed you with the screenshot is the user dashboard for the directory theme we are using – Listinpro. If I disable the theme, then that dashboard area is no longer available.
This looks like a conflict between your plugin and our theme. We cannot work with a different theme, the whole site can only exist with that theme, that runs the whole directory site. This is not news, I found this:
Conflict – Events Calendar Pro plugin interferes with the theme
Is there a way to solve this? If not, I will have to ask your for a refund for the two plugins we bought from you, as if they create conflicts that cannot be fixed they are absolutely no use for us. Do you want FTP and wordpress access so that you can have a look? I really hope this can be fixed.
Thank you
andrea
Hi Courtney, thanks for your reply and your kind offer to swap the licence. It is my fault, I got confused with that was on offer. My client is happy to keep the PRO version (as it does a few things that we like) and buy the community add on as well, which I am going to do right now!
Many thanks once again
Andrea
