[Ben Davies]

Hi Geoff,

I went ahead and pushed the renewal date for ***93570 to 11/10/17 and removed the three Event Aggregator licenses.

Okay thanks. That helps a lot

The reason you had extra Event Aggregator licenses is because we provided those to you for free for having Facebook Events licenses. We gave free licenses for anyone with either Facebook Events or iCal Importer licenses to demo the new service.

Ah, okay, I didn’t understand that. So the 2 x Events Aggregator licenses we have there spare in there now are to replace the 2 x Facebook Events plugins we have for:
eziodeangelis.com.au – ****d6c70
thewhitlams.com – ****1f344

Is that right?

[Ben Davies]

Hi Geoff,

Actually something isn’t right. We have more licenses than we should and the wrong license we want to be using doesn’t have its expiry for 10th Nov. See this screenshot https://goo.gl/5OBjP0

In short:
****72a04 – Event Pro – good we’ll use this
****93570 – Ticket Plus – we want to use this but it’s expiry should be the same as the above, 10th Nov.
****0bba7 – Event Aggregator – we don’t need this.
****a24d9 – Event Aggregator – we don’t need this.
****f3e4c – Event Aggregator – we don’t need this.

Hope that helps.

Dean

[Ben Davies]

Hi Geoff,

Yes I completely understand. We are also putting in measures on our end to ensure the duplicate purchases don’t happen again.

Appreciate your consideration.

What you’ve provided is workable. We’ll offer the client a discount on their next renewal to compensate for the shortage in time period.

Question, when we renew these for the client next year, lets say we renew in Jan 2018 will the expiry be set to Nov (a year from its current expiry) or from the day we pay?

Thanks again
Dean

[Ben Davies]

Hi Geoff,

Thanks for your reply.

We had this issue once before and in that case you were able to apply a new expiry date starting a year from today. It would appreciated if the same policy could be applied to this one as well.
https://theeventscalendar.com/support/forums/topic/additional-license-purchase/

You can see the expiry of the product bought in error coincide exactly with another license we already are using on a different site, so evidence that it was bought in error. And also evidence that the licenses haven’t been used.

Naturally the 2 new license we seek are for a new customer, which they’ve paid us to supply for them as of today. So having old expiry dates for their licenses doesn’t really work for them. Neither does having the expiry of each product for completely different times.

We’d appreciate if you could re-consider this situation and renew the expiry dates as you have before for us. Thanks you in advance.

Dean

[Ben Davies]

Good Day,

Thank you for your kind assistance and for applying my request. Is it possible to have the expiry date a year from now for the Events Ticket Plus and Events Calendar Pro? If you could fix this up, it would be much appreciated.

Thanks,
Dean

[Ben Davies]

Hi,

Sorry for the long delay. Holiday times here.

Thank you for your consideration. That is really appreciated!

Love your work!

[Ben Davies]

Also I just noticed, I don’t have the Events Aggregator in my downloads section. Can you pls fix that? Ta

[Ben Davies]

>With that in mind, I went ahead and extended the duration of ****37c1df as per your request.

Thank you, appreciated!

For the other license, there is little I can do since we are more than 2/3 into that license , but I would like to offer you a 30% discount on your Pro plugin. You can use the following discount code

Okay I understand your policy, but it is disappointing considering you can see the license wasn’t used. It was actually bought at the same time as the renewal for the Facebook Events plugin that was used on eziodeangelis.com.au website, which is why it didn’t get used. Clearly there is an obvious double up there as you can see by the coinciding renewal date of the 2 licenses (the unused license and duplicate license code ending in *****2d6c70 both have the same expiry of April 17th, 2017). Based on this, would you re-consider?

[Ben Davies]

Oh, I just picked up that we’ve bought 2 additional licenses by accident! The other one is license code *****822fa Expires 17/4/2017. You can see that also hasn’t been used. See screenshot https://goo.gl/BFoWB7

Considering we are about to buy 1 x Events Aggregator and 1 x Pro plugin today, can we just get credits for these 2 unused licenses we’ve incorrectly bought and put them used towards the 2 we are going to buy today?

Thanks
Dean

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