Amy

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 13, 2017 at 1:14 pm in reply to: Deleted Tickets Still Count Toward Totals #1348852
    Amy
    Participant

    Just following up again. Your reply said:

    <<I did some testing on my end, and if you go to the Attendees screen and actually delete an attendee, the count for that ticket type goes up by one, and the attendee is removed entirely.>>

    What we’re talking about is if an order is deleted or cancelled, the “total tickets sold” count (see attachment) does not change. We’d expect the count to go DOWN if an order is deleted or cancelled.

    What count on what screen do you think should go up when an order is deleted or cancelled?

    September 11, 2017 at 10:10 am in reply to: Deleted Tickets Still Count Toward Totals #1347588
    Amy
    Participant

    Hi Jennifer,

    I’ve been reviewing your email here and I’d like to get some more information if that is ok about the issue you are receiving. Particularly this line here.

    I did some testing on my end, and if you go to the Attendees screen and actually delete an attendee, the count for that ticket type goes up by one, and the attendee is removed entirely.

    Are you saying when you delete an attendee the count goes up by one?

    July 28, 2017 at 4:40 pm in reply to: Extension Add Event and Attendee information with woocommerce integration error #1327715
    Amy
    Participant

    Thank you – this was helpful and it worked! It’s odd to put the info though. Is there a way to get the Venue name to be above the venue address?

    And, while we’re at it, if we wanted to add some static text, how would we do that?

    I really appreciate your help!

    July 26, 2017 at 3:52 pm in reply to: Extension Add Event and Attendee information with woocommerce integration error #1326654
    Amy
    Participant

    We’re looking to add the venue name to the New Customer Order email. Thanks so much for any assistance you can provide.

    July 26, 2017 at 12:21 pm in reply to: Extension Add Event and Attendee information with woocommerce integration error #1326539
    Amy
    Participant

    Thanks again for getting back to me. We just need to add the Venue name to the new customer order email that is sent. The same example I shared above. I appreciate any assistance you can provide.

    July 25, 2017 at 2:51 pm in reply to: Extension Add Event and Attendee information with woocommerce integration error #1326055
    Amy
    Participant

    Hi Victor,

    The issue is with the Event Tickets Plus Extension: Enhance Woo Order Templates. The emails now include the venue address but not the venue name. How do we get the Venue name to appear above the venue address? See attached for a sample. Thank you!

    July 24, 2017 at 4:43 pm in reply to: Extension Add Event and Attendee information with woocommerce integration error #1325514
    Amy
    Participant

    Hi,

    We were able to get the plugin working after updating the plugins. It’s working but we see that the location block doesn’t include the Venue name. How do we get the Venue name added to the location block?

    Thank you!

    Best,
    Amy

    __________________________

    Amy Kramer
    President
    Counterintuity, LLC

    3305 W. Burbank Blvd.
    Burbank, CA 91505
    T: 818.848.1700 F: 818.848.1991
    http://www.counterintuity.com
    Facebook.com/Counterintuity

    July 10, 2017 at 4:37 pm in reply to: Extension Add Event and Attendee information with woocommerce integration error #1319211
    Amy
    Participant

    Thank so much for following up. We did the theme test and still ran into the issue.

    We have a staging site set up so we can update the plugins and work there rather than risk breaking the live site. Unfortunately, your plugins won’t let us update them since the license is on hotelcouncilsf.org and not the staging site: https://hotelcouncil.staging.wpengine.com/.

    How do your other customers handle this situation?

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Viewing 8 posts - 1 through 8 (of 8 total)