Jennifer

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  • in reply to: Getting an "Access Denied" page when users login #1621591
    Jennifer
    Participant

    Update.

    Here are the trouble shooting steps that I’ve taken:
    – deactived and reactived the plugin –> no change
    – deleted and then reinstalled the 4.5.11 version –> no change
    – installed the plugin on the sister website to this brand (southshoretrails.com) –> worked just fine, have subsequently removed the plugin since I only have 1 license

    in reply to: Getting an "Access Denied" page when users login #1621037
    Jennifer
    Participant

    Would greatly appreciate some support on this ticket. It is probably a fairly easy item to solve.

    I just have paying customers that aren’t able to use the tool right now – so it’s an issue.

    in reply to: Action Links on event list page don't work #1518671
    Jennifer
    Participant

    I deactivated a whole bunch of plugins to double check and played around a bit more.

    – Removed the Pro license to get back to the standard header
    – action links work on the “month” view
    – action links do not work on the “list” or “day” view

    in reply to: Action Links on event list page don't work #1518351
    Jennifer
    Participant

    So this might be a little complicated to explain 🙂

    But I have a matching site (Southshoretrails.com) that has all the same
    plugins – except the Events Calendar Pro license.

    I think the issue is in the components that become available when you have
    that license.
    ​

Viewing 4 posts - 1 through 4 (of 4 total)