Getting an "Access Denied" page when users login

[Jennifer]

When users are logging in via:
http://southshoreyogacollective.com/events/community/add

They get a message that says:
You are not authorized to access this page

I have tried this with several different user types including administrator/owner and contributor.

[Jennifer]

Would greatly appreciate some support on this ticket. It is probably a fairly easy item to solve.

I just have paying customers that aren’t able to use the tool right now – so it’s an issue.

[Jennifer]

Update.

Here are the trouble shooting steps that I’ve taken:
– deactived and reactived the plugin –> no change
– deleted and then reinstalled the 4.5.11 version –> no change
– installed the plugin on the sister website to this brand (southshoretrails.com) –> worked just fine, have subsequently removed the plugin since I only have 1 license

[Jeremy]

Hi Jennifer,

Thanks for reaching out to us! I’d be happy to help you 🙂

Even if you only have 1 license, the plugin should work on both sites (only 1 website will could get  automatic updates though).

It’s possible there’s a conflict somewhere. Could you try to deactivate all plugins, except for The Events Calendar and Community Events? Do you still have the same issue? And if you switched to the default theme (Twenty Seventeen), is it still the same? Please read carefully our documentation about Testing for conflicts before doing anything.

Also, could you please enable WP_DEBUG (https://codex.wordpress.org/Debugging_in_WordPress) and WP_DEBUG_LOG (https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG) ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Cheers,
Jeremy

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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