[Melinda]

This is what downloaded from server error log? Not sure what any of it means or if it’s what you need?

[downloaded log and removed it for security + readability]

[Melinda]

Is this what you mean?

400 (Bad request)
401 (Authorization required)
402 (Payment required)
403 (Forbidden)
404 (Not found)
405 (Method not allowed)
406 (Not acceptable)
407 (Proxy authentication required)
408 (Request timeout)
409 (Conflict)
410 (Gone)
411 (Length required)
412 (Precondition failed)
413 (Request entity too large)
414 (Request URI too large)
415 (Unsupported media type)
416 (Request range not satisfiable)
417 (Expectation failed)
422 (Unprocessable entity)
423 (Locked)
424 (Failed dependency)
500 (Internal server error)
501 (Not Implemented)
502 (Bad gateway)
503 (Service unavailable)
504 (Gateway timeout)
505 (HTTP version not supported)
506 (Variant also negotiates)
507 (Insufficient storage)
510 (Not extended)

[Melinda]

I have checked on Cpanel. But not sure what I should be looking for?

When I click on attendees nothing comes up the page is just blank and the same thing when I click on orders. I’m not sure why this new update makes me go into two different things to set up tickets and how many seats are left but it’s time consuming and frustrating that I can’t see any attendees for my events 🙁

[Melinda]

What am I looking for?

[Melinda]

Hi Nico

Nothing at all comes up not like the link you sent me above. Here is the current system information. Hopefully you can help me resolve this ASAP after looking at this.

http://cocktailsandcanvas.com.au
INSTALL KEYS
events-calendar-pro =
WORDPRESS VERSION
4.4.1
PHP VERSION
5.3.29
PLUGINS
Gravity Forms version 1.9.15 by rocketgenius(http://www.rocketgenius.com)
Black Studio TinyMCE Widget version 2.2.8 by Black Studio(http://www.blackstudio.it)
Constant Contact Plugin for WordPress version 3.1.12 by Katz Web Services, Inc.(http://katz.co)
Contact Form 7 Simple Recaptcha version 0.0.1 by 247wd
Contact Form 7 version 4.3.1 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
CYSTEME Finder, a file explorer version 1.3 by CYSTEME(http://cysteme.fr)
Disable Comments version 1.4 by Samir Shah(http://rayofsolaris.net/)
Duplicate Post version 2.6 by Enrico Battocchi(http://lopo.it)
Enhanced Media Library version 2.1.7 by wpUXsolutions(http://wpUXsolutions.com)
Eggplant 301 Redirects version 2.3.0 by Shawn Wernig http://www.eggplantstudios.ca
Event Tickets Plus version 4.0.4 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.0.4 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.0.5 by Modern Tribe, Inc.(http://m.tri.be/20)
FooBox HTML & Media Lightbox version 2.3.2.30 by FooPlugins(http://fooplugins.com)
Foo Gallery version 1.2.8 by FooPlugins(http://fooplugins.com)
Google Analytics by Yoast eCommerce tracking addon version 3.0.5 by Team Yoast(https://yoast.com/)
Google Analytics by Yoast Premium version 5.4.7 by Team Yoast(https://yoast.com/)
Google Maps Widget version 2.92 by Web factory Ltd(http://www.webfactoryltd.com/)
WooCommerce Gift Certificates Pro version 3.5.21 by IgniteWoo.com(http://ignitewoo.com)
IgniteWoo Updater version 1.3 by IgniteWoo(http://ignitewoo.com/)
Imsanity version 2.3.6 by Jason Hinkle(http://verysimple.com/)
POWr Form Builder version 1.4.002 by POWr.io(http://www.powr.io)
POWr Poll version 1.4.007 by POWr.io(http://www.powr.io)
Simple Custom CSS version 3.3 by John Regan, Danny Van Kooten(http://johnregan3.me)
Page Builder by SiteOrigin version 2.2.2 by SiteOrigin(https://siteorigin.com)
SMTP version 1.1.2 by Sorin Iclanzan(http://hel.io/)
SiteOrigin Widgets Bundle version 1.5.6 by SiteOrigin(https://siteorigin.com)
Tabby Responsive Tabs version 1.2.3 by cubecolour(http://cubecolour.co.uk)
The Events Calendar Shortcode version 1.0.11 by Dandelion Web Design Inc.(http://dandelionwebdesign.com)
The Events Calendar version 4.0.5 by Modern Tribe, Inc.(http://m.tri.be/1x)
UpdraftPlus – Backup/Restore version 1.11.23 by UpdraftPlus.Com, DavidAnderson(https://updraftplus.com)
WooCommerce Birthday Coupons version 2.2.1 by IgniteWoo.com(http://ignitewoo.com)
WooCommerce Cart Add-Ons version 1.5.2 by 75nineteen Media(http://www.75nineteen.com/woocommerce/shopping-cart-upsells)
WooCommerce Email Validation version 1.2.2 by Hugh Lashbrooke(http://www.hughlashbrooke.com/)
WooCommerce ANZ eGate Gateway version 2.1.0 by WooThemes(http://woothemes.com/)
WooCommerce Hear About Us version 1.5.0 by SiteOptimo(http://www.siteoptimo.com/)
WooCommerce Menu Cart version 2.5.7 by Jeremiah Prummer, Ewout Fernhout(http://www.wpovernight.com/)
WooCommerce Simply Order Export version 2.0.5 by Ankit Gade(http://sharethingz.com)
WooCommerce version 2.1.12 by WooThemes(http://woothemes.com)
WooThemes Helper version 1.5.9 by WooThemes(http://woothemes.com/)
Yoast SEO version 3.0.7 by Team Yoast(https://yoast.com/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Bold
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML = <div style=\”width: 100%; height: 20px;\”></div>
tribeEventsAfterHTML =
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.5.1
[2] => 3.6
[3] => 3.6.1
[4] => 3.11.2
[5] => 3.12.3
)
latest_ecp_version = 4.0.5
disable_metabox_custom_fields = show
pro-schema-version = 4.0.5
welcome_notice = 1
viewOption = month
donate-link =
postsPerPage = 300
liveFiltersUpdate =
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences = 1
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
geoloc_default_geofence = 25
geoloc_default_unit = kms
embedGoogleMapsZoom = 10
debugEvents =
defaultValueReplace =
eventsDefaultOrganizerID = 0
eventsDefaultVenueID = 976
eventsDefaultAddress = 601 Mt Alexander Road
eventsDefaultCity = Moonee Ponds
eventsDefaultState =
eventsDefaultProvince =
eventsDefaultZip = 3039
defaultCountry = Array
(
[0] => AU
[1] => Australia
)
eventsDefaultPhone = (03) 9370 9959
tribeEventsCountries =
stylesheetOption = tribe
tribeEnableViews = Array
(
[0] => list
[1] => month
)
tribeDisableTribeBar = 1
hideLocationSearch =
hideRelatedEvents =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 3
schema-version = 4.0.5
earliest_date = 2014-05-27 14:00:00
latest_date = 2016-11-01 17:00:00
events_filters_layout = horizontal
events_filters_default_state = open
last-update-message = 4.0.5
custom-fields = Array
(
)
custom-fields-max-index = 2
pue_install_key_events_calendar_pro =
pue_install_key_tribe_wootickets =
pue_install_key_event_tickets_plus =
ticket-enabled-post-types = Array
(
[0] => tribe_events
)
WORDPRESS TIMEZONE
Australia/Melbourne
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/cocktail/public_html/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.0.5

[Melinda]

I really need help with this ASAP! We have a lot of events coming up and no matter what I click attendees, orders, events order sales nothing comes up but a blank page. My staff don’t have access to the backend so I usually print them up the list of attendees for them to mark off. Researching and trying everything 🙁

[Melinda]

I have also tried event sales and checked to make sure all sales are complete and it’s still not working? I’ve even watched the video on setting up tickets but nothing is working?

[Melinda]

Hi Nico

I’ve read over the information but unfortunately when I press on attendees on either option the page comes up blank? I have painting classes every week and I can’t see anyone who is booking in unless I go to the WooCommerce and click on every purchase and write them down. Is there settings that need to be changed or is there a bug?

[Melinda]

I have disable the google maps in order to get the tickets to move up a little but still would like them abouven venue information. ALso now that I have installed tickets plus I am runnning into other issues.

1.When I go back into the license keys it’s not showing there? I copy and paste it back in and then go back to check on it and it’s blank again? Not sure if that’s causing the issues or if that’s suppose to happen.

2. I can no longer click on attendees and see who is booked in for the events or print or email the list to my staff?

3. Now when I go into edit a ticket there are two different options ‘Edit’ and ‘Edit in Woocommerce’? I’m not sure why there is two but if I enter the information into edit like I use to it no longer shows up on the front? It only shows up using edit in Woo. It’s getting really confusing that information is not showing up on the front end like it use to? I know have to go into both to put in price, how many left,

4. Is there a video or guide explaining each of these new functions ( Inventory, Attributes, Linked Products, etc.

[Melinda]

Hi Nico

Thanks for all your help 🙂 I have everything updated and installed but now my tickets have moved down to the bottom of the page under the venue locations and the google maps and it makes it hard for the customers to find. How do I go about moving it back up title and photo of the event?

[Melinda]

Hi Nico

I have found and uploaded the new plugin now for Events Tickets Plus but have not activated it. On the backend of my site it say’s my Events Calendar and Events Calendar Plus are up to date but they show version 3.9 ?? I have refreshed the updates and still nothing will let me update them to the 4.0. I have updated all of my license keys in the events calendar settings as well? I was reading about Manual updates and FTP but it went over my head and I am not sure what to do from here? I just backed up my site and now have all the following from modern tribe and there status below. Also, I’m not sure also why both Events Calendar and Event Calendar Plus are on there and active and how I fix that?

Events Tickets Plus- 4.0.4 not activate
Event Calendar 3.9.3 Active
Events Calendar Pro 3.9.3 Active
Events Filter Bar 3.1.1 not Active
Events Calendar Wootickets 3.9 Active

Her is my site if you need it: http://www.cocktailsandcanvas.com.au

[Melinda]

I am having the same issue as Dan 🙁 When a customer books into an event and then needs to change it to another event it becomes a nightmare for us. In the past we would delete the booking and create a coupon to rebook them in. To rebook them in we’d have to log in as the customer by changing their password and then letting them know about the new password. This has caused numerous problems also regarding recording coupons discounts for the year which are in reality not truly coupons. It then appears as if we’ve given away heaps of event tickets. Our classes sometimes have to be reschedule due to low numbers and we get stuck doing whole process every time. It would also help if there was a feature on the woocommerce tickets plugin that would show them how many tickets are left per event or if it’s sold out. This way we would not receive calls asking how many tickets are left or if the event is sold out? This causes us to get stuck booking the whole thing in over the phone for the customer.

[Author]

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