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Thanks, my developer was a one-time sort of thing, so I’m on my own on this. How would I check the “number of tickets sold in month view”? Also, I am fairly sure no customizations were done as I set up The Events Calendar initially and the developer had no experience with it. Can you please give me some more information on that? Also, why would this just happen out of the blue? I added 3 events to September a few days ago, and choose the ticket limit of 15 for each. None have sold, yet all are marked sold out on my calendar. So not sure the number of tickets sold in the month could be the issue? Any other ideas?
Hi Jamie,
Thank you for this. I am a small business with little to no tech experience, so the steps you suggested are a bit daunting. I just updated plugins and created a new event and the same issue is happening. Can you please take a look at the site and the information I provided? Can we discuss this live on a chat or a call so we can troubleshoot these steps together? I’ll need more detailed instructions on how to “simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.” Someone else set up wordpress for me so I have no idea how to do this, or how to revert back. If it helps, this issue appeared out of nowhere – I had not updated plugins or made any changes at all in several months. My business is at a complete standstill since it appears that events that have no bookings are sold out. Please help!
Thank you,
StephanieHi Josh,
Thanks for getting back to me. Here’s the response from my designer:
We are not running a custom query as this would require us to create a custom template and would increase the final cost.
Right now, we are using FacetWP and would have to know how to sort by their dates using a WordPress query object.
The second option is to use the “Events List” widget which comes with the plugin. If they can update that to include an option for outputting featured images it would meet your specifications.
Please let me know if this is possible.
Thanks,
Stephanie
