[Chris]

Hi

Sorry, I was wrong: the error log is still occurring.

The URL string issue doesn’t relate to the ticket plugin (and that issue is now resolved.)

The Apache error log is still logging errors related to the event tickets.

Chris

[Chris]

Hey Andras!

Thanks for reaching out… I JUST solved it, so indeed that weird string is no longer being added to the domain. The issue actually related to a setting on a Multi-Currency Suite plugin for WooCommerce that my client had mistakenly hit.

The apache error logs that were pointing to the Event-Tickets are now gone thanks to your recent plugin update released yesterday… so things are solved for now. Hurray!

Thanks
C

[Chris]

Hi Josh

Thanks for the heads up about a future update covering this glitch. Any news on the timing of that fix release?

Cheers,
Chris

[Chris]

I noticed you released an update to the plugins. After performing the updates, I’m still experiencing some glitchy issues:
When we create a new event, (add venue, add organizer, add a TICKET, save Ticket) then publish the event, the event looks fine on the front-end. BUT, as soon as the product linked to the ticket is edited in any fashion via WooCommerce (like sale date added or SKU added) then product updated, the event details disappear; specifically the venue and organizer details vanish upon “updating” the Product ticket.

I then have to edit the event again re-adding the venue and organizer. Once the event is updated, the event details do appear to stick now. But the workflow is still glitchy.

[Chris]

With some further digging, I realize it’s not simply related to the Organizer.

I can create a new event with an existing organizer, with an existing venue, then create a new ticket. The event looks fine up to this point; the ticket displays fine and the event details with Venue and Organizer look fine on both the front end and in the Dashboard. As soon as the Ticket details are edited in the WooCommerce > Products and saved, the event details (venue AND organizer) disappear.

Weird!

[Chris]

Ugh, thanks for the assistance. It didn’t work. I ended up jumping ship and abandoned the free plugin, pootlepress page builder, for something else. No conflict now, and no need for extraneous tentative code.

I appreciate your willingness to work through this with me… But the bleeding edge was too painful in the end. 🙂

Thanks again. Cheerio for now!
Chris

[Chris]

Hi Josh

Thanks… Yes, I placed this code:
<script type="text/javascript" src="http://ccfinstall.wpengine.com/wp-content/themes/Canvas/event-menu-fix.js"></script>
into the footer.

And the corresponding file “event-menu-fix.js” is located as indicated in the source file path, with this code in it:
jQuery('a[href*=#]').off('click');
That it!
https://www.dropbox.com/s/q5mo4tao6007dqt/Screenshot%202016-02-23%2011.56.26.png?dl=0

It’s been driving me mad getting to the bottom of this, and I need to keep the “Page Builder” plugin by Pootlepress because the client and I need that for design and layout.

Thanks for any help you can muster.
Chris

[Chris]

Hi Brook

Okay, I ran the script in my browser console and do see that it makes the difference. Nice!

But I’m still a bit unclear how best to get that into my theme. I’m a novice at enqueueing scripts. I know it involves the functions.php file in my theme, and that I’m NOT just supposed to paste the aforementioned code into my footer.php file. Would I also have to register the script somehow? If so what other code do I need? You see where I’m going here. 😉

Sorry, if you could suggest how would I best add that to my theme I would be so grateful!
Chris

[Chris]

Hi Brook

Thanks for your followthrough, for identifying the problem, and for your check-in on my comfort level with grasping the solution communiqué. You’ve made me feel better about how today is going! 😉 Thanks.

I am not great with JavaScript, so but I gotta start somewhere, right? And I do understand what you’ve proposed and will give that a shot. I’ll keep you posted.

Kind Regards,
Chris

[Chris]

This reply is private.

• This reply was modified 10 years, 3 months ago by Chris.

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