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Hello. Good news this time.
Those other troubleshooting ideas didn’t help, but I updated to 4.6.24.1 this morning and that seems to have done the trick!
I didn’t see anything suspicious in .htacess, but I forwarded your comments to the host to see if they can help.
In the meantime, I found this in the “History” tab in the import tool
Fatal error: Uncaught Error: Call to a member function get_source_info() on null in /home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/src/Tribe/Aggregator/Record/List_Table.php:471 Stack trace: #0 /home/hartwjob/public_html/visithartsvillesc.com/wp-admin/includes/class-wp-list-table.php(1249): Tribe__Events__Aggregator__Record__List_Table->column_source(Object(WP_Post)) #1 /home/hartwjob/public_html/visithartsvillesc.com/wp-admin/includes/class-wp-list-table.php(1192): WP_List_Table->single_row_columns(Object(WP_Post)) #2 /home/hartwjob/public_html/visithartsvillesc.com/wp-admin/includes/class-wp-list-table.php(1180): WP_List_Table->single_row(Object(WP_Post)) #3 /home/hartwjob/public_html/visithartsvillesc.com/wp-admin/includes/class-wp-list-table.php(1165): WP_List_Table->display_rows() #4 /home/hartwjob/public_html/visithartsvillesc.com/wp-admin/includes/class-wp-list-table.php(1097): WP_List_Table->display_rows_or_placeholder() #5 /home/hartwjob/public_html/visithartsvillesc.com/w in /home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/src/Tribe/Aggregator/Record/List_Table.php on line 471I tried those two suggestions, but alas, no dice.
I’d previously tried to import this event (and others from this site). I think this uses a free version of TEC on WordPress.com.
With regards to that AJAX file, what can I check into there?
Sorry. I just realized that my reply to this from last night didn’t post.
I did get that test site up (awesome service, btw, thanks for telling me about it) and checked as thoroughly as I could to try to replicate all of my settings, but I was never able to replicate my issue.
My host asked me to check with you about any other server or other related requirements that we might need to be looking at. We’ve reviewed the page below, but is there anything else?
https://theeventscalendar.com/knowledgebase/what-are-the-system-requirements-for-your-plugins/
Clearing the transients didn’t work for me. ?
I also tried deactivating, deleting, and reinstalling the TEC Pro plugin, version 4.3.1, and that didn’t help.
I saw in another where you suggested stopping all import processes. Also no bueno.
I was really hopeful with that but didn’t uncover the magic bullet. Or potion as it were.
I’ll forward your comments to the host support and try again with them.
Thanks!
Update: Deactivating Filter Bar didn’t make a difference. With it deactivated, I tried both the “Asynchronous” and “Cron-based” methods.
I just got the following from the support team at my host:
I have performed an strace debugging in order to check why the plugin fails to operate. After reviewing the output the following error occurs:
access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/themes/parallelus-go-explore/framework/libs/MonsterInsights.php", F_OK) = -1 ENOENT (No such file or directory) access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/src/Tribe/Filterbar/Updater.php", F_OK) = -1 ENOENT (No such file or directory) access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/src/Tribe/filterbar/updater.php", F_OK) = -1 ENOENT (No such file or directory) access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/common/src/Tribe/Events/Filterbar/Updater.php", F_OK) = -1 ENOENT (No such file or directory) access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/common/src/Tribe/events/filterbar/updater.php", F_OK) = -1 ENOENT (No such file or directory) access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/common/src/Tribe/events/filterbar/updater.php", F_OK) = -1 ENOENT (No such file or directory) access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar/common/src/Tribe/events/filterbar/updater.php", F_OK) = -1 ENOENT (No such file or directory) access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Updater.php", F_OK) = 0 access("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Updater.php", F_OK) = 0 lstat("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Updater.php", {st_mode=S_IFREG|0644, st_size=1381, ...}) = 0 lstat("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src/Tribe", {st_mode=S_IFDIR|0755, st_size=4096, ...}) = 0 lstat("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src", {st_mode=S_IFDIR|0755, st_size=4096, ...}) = 0 open("/home/hartwjob/public_html/visithartsvillesc.com/wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Updater.php", O_RDONLY) = 5I have then reviewed your files on your account about that particular plugin and could not find the directory Filterbar nor filterbar.
I have included the strace report in a file strace.txt located at the root directory of your website. I can advise you to contact the plugin developers and provide them the strace output so they can track it and check what may cause the problem. Keep in mind that the import option is still in Beta and it might not properly work.
I do have the Filter Bar add-on installed. It’s up-to-date, activated, and has a valid license key. I’m going to try deactivating it and trying the import again.
Unfortunately, I’ve already tried that one. I found it suggested in a support document somewhere–I didn’t see any difference.
In the meantime, I’ve also tried using all of these versions of pHp, but no luck: 5.5.38, 5.6.38, 7.0.32 (host default), 7.1.22, and 7.2.10.
Right now I’ve left it on 5.6.38 as I know TEC explicitly supports that as the minimum.
It’s never simple and easy.
To answer your questions, I do have this issue every time I try the “Other URL” imports now.
These imports used to work, up to a couple weeks ago–even with the Under Construction plugin installed. That plugin hasn’t been used in a while so I went ahead and deactivated it. I still have the import problem though.
Nothing maybe has changed on the site–I’ve only made minor point updates to plugins and whatnot. But using the troubleshooting mode and disabling all plugins except for TEC, we can eliminate other plugin updates and theme issues, right?
Any other ideas?
Gotcha. I was using a different, and much less useful, “Healthcheck” plugin.
I installed “Health Check & Troubleshooting” and used it as described. Unfortunately, I got the same result in troubleshooting mode with only TEC and TECPro enabled.
Here’s the debug info and I’ve attached screenshots, too. What else should I send you or test out?
I appreciate your patience, too, btw.
### WordPress ### Version: 4.9.8 Language: en_US Permalink structure: /%year%/%postname%/ Is this site using HTTPS?: Yes Can anyone register on this site?: No Default comment status: closed Is this a multisite?: No User Count: 6 Communication with WordPress.org: WordPress.org is reachable Create loopback requests: The loopback request to your site completed successfully. ### Installation size ### Uploads Directory: 425.83 MB Themes Directory: 21.74 MB Plugins Directory: 88.45 MB Database size: 15.03 MB Whole WordPress Directory: 563.35 MB Total installation size: 578.38 MB ### Active Theme ### Name: Go Explore! Version: 1.3.15 Author: Parallelus Author website: http://para.llel.us/ Parent theme: Not a child theme Supported theme features: infinite-scroll, editor-style, automatic-feed-links, menus, post-thumbnails, woocommerce, widgets ### Other themes (3) ### Twenty Fifteen (twentyfifteen): Version 2.0 by the WordPress team Twenty Seventeen (twentyseventeen): Version 1.7 by the WordPress team Twenty Sixteen (twentysixteen): Version 1.5 by the WordPress team ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: Version 1.5.0 ### Active Plugins (19) ### Better Font Awesome: Version 1.7.1 by Mickey Kay Bootstrap 3 Shortcodes: Version 3.3.12 by Michael W. Delaney, Filip Stefansson, and Simon Yeldon Duplicate Post: Version 3.2.2 by Enrico Battocchi Duplicate TEC Event: Version 1.5.2 by Ben Lobaugh Envato Market: Version 2.0.1 by Envato Formidable Forms: Version 3.03.02 by Strategy11 Formidable Forms Pro: Version 3.03.02 by Strategy11 Google Analytics for WordPress by MonsterInsights: Version 7.2.0 by MonsterInsights Health Check & Troubleshooting: Version 1.2.1 by The WordPress.org community Nested Pages: Version 3.0.6 by Kyle Phillips Redirection: Version 3.5 by John Godley Simple Theme Slider: Version 1.0.6 by Parallelus Smush: Version 2.8.1 by WPMU DEV Static Content Blocks: Version 1.0.5 by Parallelus The Events Calendar: Version 4.6.23 by Modern Tribe, Inc. The Events Calendar: Community Events: Version 4.5.13.1 by Modern Tribe, Inc. The Events Calendar: Filter Bar: Version 4.5.8 by Modern Tribe, Inc. The Events Calendar PRO: Version 4.4.32 by Modern Tribe, Inc. Travel Destinations: Version 1.1.23 by Parallelus ### Inactive Plugins (6) ### Better Search Replace: Version 1.3.2 by Delicious Brains Edit Flow: Version 0.8.2 by Daniel Bachhuber, Scott Bressler, Mohammad Jangda, Automattic, and others The Events Calendar PRO Extension: Cleanup Recurring Events: Version 1.0.0 by Modern Tribe, Inc. Under Construction: Version 3.15 by WebFactory Ltd WordPress Importer: Version 0.6.4 by wordpressdotorg Yoast SEO: Version 8.2.1 by Team Yoast ### Media handling ### Active editor: WP_Image_Editor_GD Imagick Module Version: Imagick not available ImageMagick Version: Imagick not available GD Version: bundled (2.1.0 compatible) Ghostscript Version: 9.05 ### Server ### Server architecture: Linux 3.12.18-clouder0 x86_64 PHP Version: 7.0.32 (Supports 64bit values) PHP SAPI: cgi-fcgi PHP max input variables: 5000 PHP time limit: 120 PHP memory limit: 768M Max input time: 120 Upload max filesize: 128M PHP post max size: 128M cURL Version: 7.59.0 OpenSSL/1.0.2k SUHOSIN installed: No Is the Imagick library available: No htaccess rules: Custom rules have been added to your htaccess file ### Database ### Extension: mysqli Server version: 5.6.40-84.0-log Client version: 5.5.32 Database prefix: wpVH_ ### WordPress Constants ### ABSPATH: /home/hartwjob/public_html/visithartsvillesc.com/ WP_HOME: Undefined WP_SITEURL: Undefined WP_DEBUG: Disabled WP_MAX_MEMORY_LIMIT: 768M WP_DEBUG_DISPLAY: Enabled WP_DEBUG_LOG: Disabled SCRIPT_DEBUG: Disabled WP_CACHE: Disabled CONCATENATE_SCRIPTS: Undefined COMPRESS_SCRIPTS: Undefined COMPRESS_CSS: Undefined WP_LOCAL_DEV: Undefined ### Filesystem Permissions ### The main WordPress directory: Writable The wp-content directory: Writable The uploads directory: Writable The plugins directory: Writable The themes directory: Writable The Must Use Plugins directory: WritableOMG. I’m an idiot. Yes, I accidentally pasted that error test over the URL. Here’s a new screenshot from right now after I just tried to preview an import for this URL:
I also attached a screenshot of the WP Healthcheck panel as I found it immediately after trying to preview the import.
I also just tried it as a “Scheduled On Demand” import and got the same result–the little gray wheel just sits and spins.
