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Gents,
Have just upgraded Community Events plugin to latest 4.4.1 and everything appears to have returned to normal.I have not done any detailed testing other than a quick New Post – Edit with Thrive but the Thrive editor opens and works – so am hopeful.
Thanks to the development team.
Regards
Geoff,
You’ll appreciate that the only thing the frustrated customer can do is keep banging on the counter to get someone’s attention.
So thank you for your considered response – and the extra year, of course.I will keep you advised of Thrive’s responses and see about winding back to the earlier version.
Regards
Bruce
Cliff,
I did, indeed, raise a ticket with Thrive immediately after your last response and quoted your analysis to them with the same suggestion that a conversation with you would be of benefit all around.Everyone wins in different ways. One of you learns what is wrong with their code, one of you gets to brag to me about how it wasn’t their fault and I get my paid for plugin working again.
But if you will excuse me pushing the point again, it’s your plugin that is not working.
Regards
Cliff,
I use WP and the Thrive products precisely because I don’t have the skills or inclination to tinker with the engine. So while I appreciate your research it doesn’t actually help me any.
So we have the usual situation from the users point of view of 2 suppliers saying ‘It’s not us, guv!’ – leaving the customer with no solution.
If I might point out that you confirmed that this is a plugin conflict and not a plugin/theme conflict. So it is not a matter of being outside your Scope of Support.
The point of WP is that for users like me it works out of the box and does not need customisation. And that it provides a framework for plugin suppliers to add functionality provided that they conform to the standards.
The fact that there is a plugin conflict means that one of you is in the wrong. I point no fingers because I am a customer to both of you. So is it not in your best interests to talk to Thrive and to sort out which one of you it is?
Such action would actually improve the quality of your product as well as identifying a coder who may need a little further quality control – and deliver real customer service.
To say to a customer that a defect in a product they have paid for is not important enough for you to fix in a hurry is surely not a good approach.
Regards
BruceCliff,
I’ve never heard of Themify.
The latest version of the Ignition theme that I shared on Dropbox is 1.200.21 as per the Dropbox file name.Themify does not figure in the name of any of the products offered by Thrive and Google tells me that it is another source of drag and drop themes. (Possible Thrive are basing some of their work on a Themify base?)
The video I included was made yesterday with the latest version 1.200.21.
Regards
BruceNico,
I was referring to the venue selection during Add an Event.
I have 103 venues created in my local area and post relevant events every week. Some venues occur frequently and some are little used.
I think I’ve already given some of the best examples. There’s nothing wrong with the selection – it just seems to operate in a different way.Cracked it.
Eventually found an event with ‘Column one’ preceding the description in all occurrences of the back end event listing.
Deleted the series and everything seems to be functioning again.Working out how to best manage lots of recurring events has been a learning curve and I suspect this was probably my finger trouble in simply confusing the software to the point of corruption.
Thanks for your help. You can close this ticket.
Though I have no doubt I shall be back. 😉Regards
BruceSwitched to 2016 theme.
Disabled all plugins except events calendar related – website/events page works normally.
Activated all other plugins – /events page works normally.Activated Ignition theme – problem returns.
So we have theme conflict problem?
Ignition is from Thrive Themes.I keep 7 days complete backups on Dropbox. Unfortunately, with the time this has taken we’re now one day over so my oldest backup will now have any corruption included.
And the worse news.
From your comment about the database I triggered a manual optimisation of the database using Optimize DB plugin that I have installed – and now the /events page fails in 2016 theme as well.Presumably this now points to a db corruption rather than a theme conflict?
Would it help if I selectively deleted some recurring events? I have an idea of the ones I was working on around that time.
Regards
Oooh, Geoff, you are a tease….
Yes, I am aware of child themes – hence the question.
Some customer feedback: providing a solution that is not robust in the long term is not really a solution. Thrive Themes update regularly so this is not going to last long.
After more than 10 years playing with websites I have settled on both a host and a theme provider that I like for functionality and for customer service. In both cases, in the event of a problem that I can’t easily fix they will ask for access and go in and fix it. It usually doesn’t take more than 48 hours from start to finish.
In this case we are more than a week with a broken website and still have not identified the problem. I say that having just found that Jetpack has now disconnected and says that it is getting 403, site inaccessible- and I cannot reconnect it, so am presuming that there is possibly another issue.
What can we do about the child theme? Or will the Scripts function in the theme serve this purpose? See: http://screencast.com/t/9sS1gpi1YRLL
In the meantime, replacement functions.php file uploaded to the server at 0900 my time. Will let you know when it becomes effective.
I appreciate your help – I’m just more worryied about my broken website.
Regards
BruceI tried adding the snippet without the opening statement but without success.
I still don’t know what I’m doing! 😉Dropbox link to Ignition.zip theme file.
https://dl.dropboxusercontent.com/u/11926265/ignition.zipHow will the additional code be carried forward if/when the theme is updated?
Regards
Geoff,
The plugin is already updated to 4.2.2.1.Adding code snippet to the end of the functions.php file causes the entire site to fail. However, as a non-techie, there is no telling if I did it right.
I copied the existing code out of functions.php into a text file before renaming the existing file.
Then copied the entire raw code from the link provided and added it to the end of the text file and saved the whole as functions.php. Then uploaded into the theme folder.After the failure I’ve recovered the functionality by simply renaming the two files so that the original file is again functions.php.
Have now changed the Events Template to Default – no improvement.
Changed to Default Page Template – no improvement.So the outstanding issue is getting the modified functions.php file to work. Any suggestions?
Regards
Bruce
