[Brandon]

Eureeka!

Well this one was a bit of a rabbit hole, but I finally figured out what the problem was. I use Dreamhost (and it’s SMTP services) to host my site. I wasn’t getting any meaningful errors using Easy WP SMTP, so I tried something a little more robust – Postman. After configuring the services, I noted that I was getting an error in ‘Tools>Email Log’:

5.7.1 Sender domain not allowed. Please read: http://dhurl.org/20b D157

From what I can tell, the Event Tickets plugin was attempting to alter the ‘from’ address – which Dreamhost interpreted as spoofing – and blocked the outgoing messages. To prevent this, I went to ‘Settings>Postman SMTP>Message’ and checked the box to ‘Prevent plugins and themes from changing this’ (referring to ‘Email Address’). Once done, I am now successfully sending emails.

It’s entirely possible that the problem with Easy WP SMTP had nothing to do with spoofing, but I couldn’t find any logs to help me track down the problem.

Thanks again, Geoff for your willingness to help – I appreciate it.

[Brandon]

I’ve been working on this – so I thought I’d leave an update. I installed the SMTP plugin you recommend, but it’s throwing an error.

SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

I am still working through that – so I intend to update here again after I get the plugin functioning. As of now, I am still stuck.

Also, thanks for linking the documentation. I was hoping it would point to some configuration mistake I made, but it looks like I’m not so lucky. I think my setup is fine.

[Brandon]

As an aside, if there is some sort of documentation someone could point me to for best practices in integrating and configuring Event Tickets Plus with WooCommerce, I would be grateful. I have been unable too find much.

[Brandon]

That did the trick.

I tried the same things that Paul tried with no success, but with your followup comments, Geoff, I have gotten past my block. Unfortunately, the page still doesn’t save my settings after the first time I make a change – but I’m able to choose the template I need for now. Hopefully in a future update I will be able to make changes at will to further tweak my events.

Note: I did have to delete all of the rows beginning with tribe_

Thanks so much, Geoff!

• This reply was modified 9 years, 10 months ago by Brandon.

[Brandon]

Thanks for offering some direction so quickly. TLDR; No change in the problem. See below for details.

1. I resaved permalinks (Settings>Permalinks>Save Changes) but that didn’t seem to have any effect.

2. The console didn’t throw anything that looked like an error. The only entry in the console while saving changes appears to be the same or similar as on every other action.

load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils&ver=4.5.2:9 JQMIGRATE: Migrate is installed, version 1.4.0

3. I didn’t think there was a caching plugin ever installed, but when I checked, I found ‘WP Super Cache’ version 1.4.8. It was inactive – but I deleted it to see if it would make a difference. Unfortunately there is no change.

[Brandon]

I probably should have mentioned, I’m not having trouble saving any other pages – including other settings for the Event Calendar and Event Tickets plugins.

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