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Also, forgot to add, this is now confirmed on my development site as well. That at least confirms that it is a plugin/ theme issue rather than a database gremlin.
Still have no clue how no errors related to the calendar are being logged.
I’ve logging all plugin activations and deactivations, and the event calendar is not “being deactivated”… it is “becoming deactivated”… as in, there is absolutely nothing being logged. I did setup a canary function that attempts to reach a calendar page every minute and logs the results. Now I know when it’s happening, but it still appears to be random anywhere between 12 and 36hrs.
Can I delete events calendar without it removing events or calendar settings on each site?
This is a pretty obvious issue so other multisite users should notice it if it was happening to all of them. Not at all sure why this would be happening just to events calendar and why it started suddenly a few weeks ago…
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
The problem is that it literally seems to be random. Sometimes it stays active for a day or more, other times it’s a few hours.
I’m running 60+ plugins and addons and a bunch of custom code. Since there are no UI errors, and nothing being logged, I would have to literally try every combination and wait… and wait…
Also, my development environment doesn’t have any traffic. Since the error literally is random, it is probably being triggered by some specific action by one of my users or a specific setting on a specific site. Just trying a specific set of themes/ plugins won’t tell me if the error is fixed unless we know how to trigger the error.
Since there are no fatal errors being logged which may cause wordpress to deactivate the plugin, it seems most likely that it is deactivating itself deactivate_plugins( plugin_basename( __FILE__ ) ); because of???
Let’s start with getting the network wide debug log to turn on. Should there be a “save” button that is not showing up for me, or if I choose “Full debug” should it save the setting via ajax? Will the debug log show errors or plugin deactivations?
I wanted to add that I turned on wordpress debugging for the last few hours on my production site, and the plugin did do it’s “random” deactivation. Unfortunately nothing recorded in the debug log either. Very strange…
I was having the same fatal error, but updating the event tickets addon to Version 4.7.4.1 solved the problem for me.
Upon initial testing everything looks good. I rolled out the update to my production site yesterday evening and it appears to have solved the problem. I’ll update if the problem persists.
Well, if you’re having trouble replicating the problem, I’m happy to give you access to development site.
Hi Barry,
Do you have an idea on how long it might take to get a fix prepped for this? I have a number of clients who have been waiting on a fix, and It would be helpful if I could give them a timeframe.
I have around 75-100 sites that use custom (mapped) domains. The rest would be using the root domain oily.life/some-sub-site/ – It doesn’t necessarily seem to be a mapped domain issue. Yesterday when I was checking
- oily.life/sprout-usa/ not greyed out
- oily.life/garden-usa/ greyed out
- oily.life/estate-usa/ which is mapped with mycustomoilysite.com/ not greyed out
Today, all three of these sampled sites have facebook/ google calendar greyed out.
I’ve noticed that when they’re not working they all say that the ea.theeventscalendar.com server is not responding. Could I be getting rate limited by your server since I’m making a lot of requests from the same IP address?I still have an issue I guess- Under help it’s showing 36/200, but facebook/google/ etc are still greyed out on one network site, but are available on several other network sites.
Clearly something is still not 100% right.
Interestingly I logged into another site and it correctly showed 36/200 for the day. Then I logged back into the first site, and now it was correctly showing 36/200 as well.
So, either it just re checked my API key, or it’s still not working consistently.
I’ll check the status later today and tomorrow and report back if it seems to be working consistently.
Ok, I’ve updated the plugin to 4.5.9 – unfortunately at least as of right now I’m still having the same issue.
It says my license is valid, but under current usage it says 0 available.
Server connection – “the server is not currently responding”Facebook, google calendar etc are still greyed out.
Did the update you were expecting get released?
I tried out that code on my development site. The only thing I can see is that it made “Events -> Help” be a blank page. I don’t see any errors or plugin info output anywhere.
Is this somehow making some diagnostics available to your support team?
Let me know if it’s working as expected, and if so, I’ll add it to my production site.
