[David Hager]

Hi Cliff, George,

Additional question regarding ticketing.

Is there a function to receive an email notification (send to the webmanager) after someone updated their ticket details in his own account?

Thanks,
David

[David Hager]

Seems like the culprit was my local environment it works fine on my live site.

[David Hager]

Resolved after another update.

[David Hager]

Hi Victor,

Thanks! This were indeed the settings I couldn’t find.

Kind regards,
David

[David Hager]

I’ve just noticed an additional function of your fix!
It’s now possible to create orders manually and assign them to customers. This was a function we wanted to add for our client, so this is great!

Thanks again.

[David Hager]

Hi George,

Sorry for the late reply, we were very busy with another project.
This morning I was able to test the new code, and it works!
If we’ll see any bugs, we’ll send you an update, but so far it seems everything is perfect.

Thanks so much! Our client will be happy.

Best,
Ruben

[David Hager]

Thank you George.

I really appreciate your thorough approach on this.

If you like we can setup a short screen-sharing call, so you can see what goes wrong. However, if you already find out the issue, please update me when a solution is available.

Kind regards,
Ruben

[David Hager]

Hi there George,

Just to make sure it wasn’t some other issue with our installation, I’ve created a new install and just installed the required plugins.

The screenshots attached to this post tell the story best I think.
1. Order made by testaccount (Subscriber) using the Bank transfer gateway as payment.
2. Order confirmed by admin user
3. Ticket created for admin user
4. No ticket on testaccount user

(I’d give you access to the same install, but I’m running it locally…)

[David Hager]

Hi George,

Thanks for looking into this.

Indeed, the problem we’re noticing is with the 6th point on your list. When testing the the issue with a direct payment gateway, like the RSVP and Test payment, the ticket is assigned to the correct user. (customer)

Did you confirm the payment in the EDD payment history tab in the backend with admin account, or as the contributor?

On our site we’ve got a customer user role, who’ll never get into the WordPress backend.
So when a ticket is booked on the front-end, one of the website’s admins gets an email-notice and checks if the payment is fulfilled. After this step, the admin puts the confirms the payment and the ticket is created.

On our website, this ticket is created and assigned to the admin (the one that confirmed the payment).

Kind regards,
Ruben

[David Hager]

This reply is private.

[David Hager]

Hi Cliff,

I’ve asked both EDD and the Gateway creator if they know anything and they didn’t.
They say that everything concerning ticket creation is within Tribe Events. (Which of course is true)

Attached to this post is a screenshot from the database, where you can see what happens.
The first row is the EDD order with post_type ‘edd_payment’.
The second row is the Tribe ticket with post_type ‘tribe_eddticket’

The post-author of the ticket is the admin(id 9) who confirmed the EDD order and not the customer(id 309).
Since the check who owns the ticket is based on the post_author of the ticket post, the customer can’t reach it.

If the code that creates the tickets used the order author, this problem won’t occur.

[David Hager]

Hi Cliff,
I understand.

So you’re saying that the Tribe software doesn’t deal with the proces of ordering and confirmation?

Could you tell me how the trigger of ticket creation works in this case, since by then the ticket is created in the user_id of the one who confirms. (Just like in EDD, the order_log)

[David Hager]

The owner of the website wants to use it’s own invoice system for ticket payment, so we are kind of stuck with this gateway as far as we can see. It’s the only gateway I could find which doesn’t actually include a way of payment, but does include a way to manage the confirmation of order payment. (If you know another way to accomplish this, you’d be a hero! ;-))

I just checked what happens in the database:
The order author remains to be the customer after confirming.
After confirming the ticket is made and the ticket author is the admin who confirmed the payment.

The same happens when I create a download in EDD and order it, the order author is the customer, the EDD log of the order is attached to the admin.

[David Hager]

Now we’re getting somewhere. Indeed, when using the test payment option, everything works.

On the client’s site we’re using the Easy Digital Downloads – Bank Transfer Gateway plugin, in order to switch to a separate bank-transfer functionality, instead of direct payment via Paypal/Creditcard.

(https://coder.flowdee.de/downloads/easy-digital-downloads-bank-transfer-gateway/)

With direct payment, the customer checks if the payment if confirmed himself, I guess that’s what’s happening here. This seems to be a bit strange, when thinking about order management.

• This reply was modified 6 years, 8 months ago by David Hager.

[David Hager]

Thanks for your feedback, weird that it is not loaded the way WordPress intended it to work, this is really confusing if you are not consistent across your plugins.

I had already fixed it by displaying: none; the metabox, because there were a lot of other UI elements that couldn’t be disabled the normal way either.

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