[Alan]

Hi Geoff,
Many many thanks for your help …..I can’t believe I overlooked that WooCommerce option in the Ticket setup!!! So sorry!
Everything is working perfectly now—already have had some very nice complements about the smooth integration of Events Tickets into our website. So glad we made the decision to go with you guys.!
Best,
Alan

[Alan]

Ok…after about 8 hours, I was finally able to receive my purchased ticket… but had to go back to editing the ticket and clicked “Attendees” and then checked the order status. It was marked processing and I had to manually select completed. I found a support thread with a similar problem–AUTOCOMPLETING PAYPAL ORDERS

Event Tickets Plus – Autocompleting PayPal orders via Woocommerce

so do I need to add the snipet in my theme’s function .php file (as suggested by Hunter, in the April 2016 support thread)?

[Alan]

OK…I deactivated my Twenty Fourteen Theme, installed the Twenty Sixteen Theme, deactivated all the plug-ins except Event Tickets and the problem still occurred. HOWEVER, when I restored my site, re-activating the Twenty Fourteen Theme and all plug-ins….EVERYTHING WORKED FINE.

The only problem now is that after giving it a trial run and purchasing a ticket, NO TICKET HAS BEEN SENT in a separate e-mail. I did receive receipts for purchase from Paypal and a separate receipt to my e-mail address. I went to WooCommerce’s e-mail settings and noticed that TICKETS is enabled, but the recipient category is not avaiable. See the graphic below.

[Author]

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