Wrong version purchased

[Gregg]

Hi,

I just purchased the Filter and the Aggregator for 300 imports a day. However, I purchased the wrong version of the Aggregator. I only need the version that imports 100 per day.

Please adjust the purchase and price to reflect the purchase of the Filter and the 100 per day Aggregator. I know there was a discount based on the purchase, and my total discount percentage will be 15% rather than 30% because of the lower cost for the Aggregator. I haven’t downloaded or activated either product yet.

Thank you
Gregg

[Geoff B.]

Good evening Gregg and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The good news is you are fully entitled to a partial refund since you are within 30 days of your purchase. To obtain the partial refund, you just need to follow the procedure described here and make sure you reference this thread.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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