Wrong Ticket plugin

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  • March 23, 2015 at 8:46 am #950162
    Dominique
    Participant

    Hi, I bought the WP e-commerce plugin and i needed the woocommerce plugin. Installing the original plugin has given my website a fatal error. I had no idea there were two different ones. If possible I can delete this plugin and exchange it for the correct one.

    Thank you for your time.

    March 23, 2015 at 11:12 am #950199
    Brian
    Member

    Hi,

    I can help with this.

    We do not have a way to transfer licenses.

    However, you can request a refund following our policy:

    Refund Policy

    Then you can go and purchase WooCommerce Tickets.

    Thanks

    March 23, 2015 at 11:35 am #950208
    Dominique
    Participant

    I sent the email with the explanation and my purchase receipt kindly let me know what my refund will be issued.

    Thank you again

    March 23, 2015 at 2:48 pm #950269
    Brian
    Member

    We will email you back once the refund has been processed and depending on the service it may take between 5 to 10 days for them to refund the money to your account.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

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