WooTickets update broke site – blank white screen on front and admin

[metrosonic]

I updated WooTickets to the latest version (I can’t remember which number, whatever was available to update to) and the whole site is now blank. Both front-end and admin are blank.

Here’s the error msg from our hosting:
[Fri Jan 31 17:50:48 2014] [error] [client 24.193.57.48] PHP Fatal error: require_once() [function.require]: Failed opening required ‘vendor/tribe-common-libraries/tribe-common-libraries.class.php’ (include_path=’.:/usr/local/share/pear’) in /usr/home/metrosonic.net/html/wp-content/plugins/wootickets/wootickets.php on line 35

I’m not able to deactivate all other plugins (to check for a conflict) or revert to the 2011 default WP theme, because I can’t get in to the admin.

Thanks.

[eastportphotography]

I had the same problem. See my thread here for the fix: https://theeventscalendar.com/support/forums/topic/update-to-3-4-crashes-my-site/

I had to contact my host to get my site reverted to a previous backup so I could access my admin panel. From now on I am going to always update plugins on my staging site first to check for problems.

[Kelly]

Hi, metrosonic. Sorry to hear that the update is giving you so much trouble.

So, I’m not sure, it’s possible the update “went bad” somehow. At this point, you will really need to access their install by FTP (or a CPanel like file manager). The first step would be rename the WooTickets plugin directory by prefixing it with __ or something similar, to stop WP from loading it. Then, restore the original name and try again.

If it still happens, you can quickly repeat that same first step – but the next thing would be to do a fresh upload of the plugin files. Assuming that updating the plugin was the cause of the white-out, disabling it by renaming the plugin folder should resolve that.

Please let us know how it goes!

[metrosonic]

Turns out that code I added to functions.php was tripping up the WooTickets update. The code I added moves the Event purchase form to the top of the Event page.

Solution: I commented-out the following code (that moves the purchase form to the top of the Event content area) from my functions.php file:

remove_action( ‘tribe_events_single_event_after_the_meta’, array( TribeWooTickets::get_instance(), ‘front_end_tickets_form’), 5 );
add_action( ‘tribe_events_single_event_before_the_content’, array( TribeWooTickets::get_instance(), ‘front_end_tickets_form’) );

After commenting-out the above code, the whole site came back up just fine. Then I UN-commented-out the above code, so I could still have the purchase form above the content area of the Event.

It’s cool code, from: https://theeventscalendar.com/support/forums/topic/moving-the-ticket-form-to-the-top-of-the-events-page/

[Author]

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