Update to 3.4 crashes my site.

[eastportphotography]

When I installed the 3.4 update for The Events Calender it crashed my site and it took several hours to get the site reverted back to the previous state. When I checked the error logs, I found the problem may have been caused by this error: Fatal error: Class ‘TribeWooTickets’ not found in /nas/wp/www/staging/eastportphoto/wp-content/themes/simplemag/functions.php on line 262.

Any suggestions on how to correct this?

[Barry]

Hi @eastportphotography,

Based on that error message it sounds like you have some custom code in your theme’s functions.php file that relates to WooCommerce Tickets. That being the case, you could potentially hit a problem like this if for instance it tries to access WooCommerce Tickets code – but that code is unavailable, such as if the plugin has been deactivated (which effectively may happen momentarily during an update).

Is that a possibility here?

[eastportphotography]

Here is the code in the functions.php file:

add_theme_support( ‘woocommerce’ );
remove_action(‘tribe_events_single_event_after_the_meta’, array(TribeWooTickets::get_instance(), ‘front_end_tickets_form’));
add_action(‘tribe_events_single_event_before_the_content’, array(TribeWooTickets::get_instance(), ‘front_end_tickets_form’));

[eastportphotography]

This reply is private.

[Barry]

This reply is private.

[metrosonic]

1. I have the exact same error after updating WooTickets to v3.4 (the entire site went blank).
2. And I have the exact same custom code in my functions.php file:
remove_action( ‘tribe_events_single_event_after_the_meta’, array( TribeWooTickets::get_instance(), ‘front_end_tickets_form’), 5 );
add_action( ‘tribe_events_single_event_before_the_content’, array( TribeWooTickets::get_instance(), ‘front_end_tickets_form’) );

What is the solution?

Thanks.

[eastportphotography]

What I did was remove those lines of code from the functions.php file. Then I updated the plugins (Events Calender and WooCommerce Tickets). Once they were updated I added the lines of custom code back to the function.php file. Everything worked fine after that.

[Kelly]

That’s great news, eastportphotography! Thanks so much for letting us know!

[Author]

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