WooTickets sales at the door?

[alexstott]

Hi guys, I’m loving WooTickets and the Events Calendar Pro, so thanks a lot for such great plugins.

I referenced this discussion: https://theeventscalendar.com/support/forums/topic/how-do-i-process-a-sale-at-the-door/ on Twitter and you mentioned support for this was only days away. It would be a great functionality to have, so was just checking if this is possible yet?

[Barry]

Yes indeed: creating a new order via WooCommerce (for ticket products) is now reflected in the attendee list.

[alexstott]

Ah, that’s great thanks for that, I’ve just made it work.
The only issue is that for cash orders at the counter, the customer isn’t going to want to register an account, so on the attendee list the customer name is blank, which makes things just a bit trickier.

[Barry]

Would your staff be able to ask the person’s name and enter it themselves? You can use WooCommerce’s Guest option instead of building a new customer account from scratch.

[alexstott]

That was my plan, and I was going to enter guest details in the ‘customer notes’ box, but this doesn’t show up in the attendee list. If there’s an event with 400 guests and each one needs to be clicked on to find out the name, this takes a bit too long!

[Barry]

Identifying individual attendees isn’t really something WooCommerce Tickets is set up for – it aims to be a straightforward ticketing solution rather than a full blown event management tool.

Certainly feel free to create a feature request for this, though (you may very well find an existing one you can add your support to):

https://tribe.uservoice.com/forums/195723-feature-ideas

Also, you may be interested in J-P’s solution to the problem as documented in the following thread. Note that this was originally put together for an earlier version of our plugin and I have no idea if it will cleanly transfer over to the current version, but if nothing else it may form a starting point for you:

Adding extra names when multiple tickets are purchased

[alexstott]

Thanks for that Barry, that’s definitely a help.

The thing that started the inquiry really though was adding just one name just like orders placed normally – I realize multiple names fall outside of the remit of WooTickets, but having one name for a guest order seems really useful, especially if the field is blank otherwise.

I was wondering if it would be possible to just echo the ‘Customer Note’ added in the order pane in WooCommerce to the attendee list when an order is added manually. Ideally, it would be conditional on if the order was by a guest or not.

I’ve looked through every template file I can find for both WooCommerce and WooTickets that seems relevant, but am struggling a little. Any pointers would be hugely appreciated.

Thanks for your help.

[Barry]

The attendee list is a regular WP List Table so potentially you could use the regular hooks made available by WordPress to inject an extra column (or modify existing ones) – it is I’m afraid beyond the scope of support that we can offer to guide you through that, however.

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